API Documentation

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API Documentation

Advisor Desktop

Offers

Authentication

OAuth 2.0 Scopes

APIs

Conversation APIs

Conversation Manager

Message Router

Notification Manager

Secure Messaging Manager

Core APIs

AI Services

Auth Manager

Case Manager

Activities visible to a customer

Supported Activity status and substatus values

Range query parameter representation

Retrieve attribute metadata for activity resource

Get Activity by IDs

Hide one or more activities

Mark one or more activities as read

Mark one or more activities as unread

Get activity attachments

Delete completed activity attachments

Get activity attachment details

Change customer of activities

Pull activities

Pick activities

Transfer activities to user

Transfer activities to queue

Transfer activities to department

Activity Search

Edit completed activity

Change case of activities

Complete activities

Create incoming email activity

Create an email response

Compose email activity

Create calltrack activity

Create task activity

Submit custom chat surveys

Customer Manager

Department Manager

Events Channel

File Manager

Info Manager

Integration Manager

Micro Services Manager

User Manager

Work Assignment Manager

Knowledge APIs

Portal Manager

Activity

Activity APIs

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