Avert Customer Escalation

Overview

This API notifies the server that escalation to a live agent has been averted.

Usually this is because the customer found the information they needed.

After invoking the Complete Escalation or Avert Escalation APIs, the escalation ID associated with the escalation becomes invalid. Further attempts to use or reference the same escalation ID will result in an error or failure.

SecurityoAuthCustomer or oAuthAnonymousCustomer
Request
path Parameters
portalID
required
number
Example: 202200000001001
escalationId
required
string <uuid>

The ID of the customer escalation.

Example: f8c3de3d-1fea-4d7c-a8b0-29f63c4c3454
header Parameters
Accept-Language
required
string
Default: en-US

Language locale accepted by client (used for locale specific fields in resource representation and in error responses).

Enum: "en-US" "es-ES" "fr-FR" "it-IT" "de-DE" "nl-NL" "pt-BR" "pt-PT" "da-DK" "ru-RU" "fr-CA" "zh-CN" "ja-JP" "ko-KR" "sv-SE"
Responses
204

No Content

400

Bad Request

401

Unauthorized

403

Forbidden

406

Not acceptable

500

Internal server error

put/portals/{portalID}/escalate/{escalationId}/avert
Request samples
Response samples
application/json
Required query parameter is missing


{
  • "code": "400-112",
  • "developerMessage": "Required query parameter(s) is missing. The following parameters are required: <param name>"
}