Get Announcement Articles

Overview

  • This API allows to retrieve announcement articles in a portal.
  • Only those announcement articles in the portal will be returned which are displayable. An article is displayable if 'Include in browse on portals' property of the article type is set as yes.

Permission

  • Only those articles with an article type where the value of the “Include in browse on portals” attribute is Yes are returned.
  • Agents without a user profile and customers in a portal without a default user profile only have access to articles:
    • Without any access tags
    • Without any publish views
    • With a publish view without any tags
  • Agents with a user profile and customers in a portal with a default user profile have access to articles:
    • Without any access tag
    • Without any publish views
    • With a publish view without any tags
    • With access tags included in the user profile
    • With publish views with tags included in the user profile
  • Agents with the following actions can view updates to articles currently being processed in workflows:
    • View Author Portal – allows agents to view updates to articles at any stage in a workflow
    • View Staging Portal – allows agents to view updates to articles in the Staging stage or a subsequent stage in a workflow
SecurityoAuthUser or oAuthCustomer or oAuthAnonymousCustomer
Request
path Parameters
portalID
required
number
Example: 202200000001001
query Parameters
filter[tags]
string

A comma separated list of Tag / Tag Group IDs. Tag IDs and Tag Group IDs can be mixed together.

Example: filter[tags]=202200000001177,202200000001185
$attribute
string

The fields of the article to be returned.

Enum: "articleMacro" "availabilityDate" "averageRating" "contentText" "orderNumber" "suggestionType" "timesRated" "availableEditions" "articleTypeAttributes" "milestone" "all"
Example: $attribute=articleMacro
workflowMilestone
string

For agents with the View Author Portal or View Staging Portal actions, this determines which version of the article is returned; the most recent published version or the updated version currently being processed in a workflow.

Enum: "staging" "authoring" "publish"
Example: workflowMilestone=publish
$lang
string

The knowledge base language used for retrieving response. Must be a language accessible to user. If this parameter is not passed, default language of the system is used.

Enum: "en-US" "en-GB" "fr-FR" "es-ES" "it-IT" "de-DE" "nl-NL" "pt-BR" "pt-PT" "da-DK" "sv-SE" "ru-RU" "fr-CA" "zh-CN" "ja-JP" "ko-KR"
Example: $lang=en-US
$pagenum
string

Pagination parameter that specifies the page number of results to be returned. Used in conjunction with $pagesize.
Default value: 1

$pagesize
string

Pagination parameter that specifies the number of results per page. Used in conjunction with $pagenum.
Default value: 10

$rangestart
string

Range parameter that specifies the starting index of the range of results to be returned. Used in conjunction with $rangesize.
Default value: 1

$rangesize
string

Range parameter that specifies the number (range) of results to be returned. Used in conjunction with $rangestart.
Default value: 10

header Parameters
Accept-Language
required
string
Default: en-US

Language locale accepted by client (used for locale specific fields in resource representation and in error responses).

Enum: "en-US" "es-ES" "fr-FR" "it-IT" "de-DE" "nl-NL" "pt-BR" "pt-PT" "da-DK" "ru-RU" "fr-CA" "zh-CN" "ja-JP" "ko-KR" "sv-SE"
X-egain-tenant-id
string

Unique identifier for tenant.

X-egain-activity-id
integer

Numeric unique identifier of interaction from eGain.

X-interaction-id
string

Unique identifier for interaction from other CRM applications.

Responses
200

Success

400

Bad Request

401

Unauthorized

403

Forbidden

404

Not Found

406

Not acceptable

500

Internal server error

get/portals/{portalID}/articles/announcements
Request samples
Response samples
application/json
{
  • "article": [
    ],
  • "paginationInfo": {
    }
}