# Accept Solution ## Overview The Accept Solution API can be used to accept and add positive score to a solution of a Guided Help case. ## Prerequisites * A Guided Help search session must be started before invoking this API. Endpoint: POST /portals/{portalID}/gh/cases/{caseID}/accept Security: oAuthUser, oAuthOnBehalfOfUser, oAuthCustomer, oAuthOnBehalfOfCustomer, oAuthAnonymousCustomer ## Header parameters: - `x-egain-activity-id` (string) A unique numeric interaction identifier from eGain. Example: "59237" - `x-ext-integration-id` (string) The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id. - `x-ext-interaction-id` (string) A unique interaction identifier from other CRM applications.Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id. - `Accept-Language` (string, required) The Language locale accepted by the client (used for locale specific fields in resource representation and in error responses). Enum: "en-US", "es-ES", "fr-FR", "it-IT", "de-DE", "nl-NL", "pt-BR", "pt-PT", "da-DK", "ru-RU", "fr-CA", "zh-CN", "ja-JP", "ko-KR", "sv-SE" ## Path parameters: - `portalID` (string, required) The ID of the portal being accessed.A portal ID is composed of a 2-4 letter prefix, followed by a dash and 4-15 digits. Example: "PROD-1000" - `caseID` (string, required) The numerical ID of the Case for which details is to be fetched. Example: "1000001085" ## Request fields (application/json): - `id` (string, required) The numerical ID of the Casebase Release. Example: "409601000000001" - `name` (string, required) name of the case or article - `profileId` (string, required) The ID of the guided help profile. 1 will always be the system profile. ## Response 400 fields (application/json): - `code` (string, required) A string that follows the pattern {integer}-{integer}. The first {integer} is the http status code. This code as a whole is unique. * For example, error codes "400-101" and "404-101" are distinctly different. - `developerMessage` (string, required) A summary of the error. - `details` (array) - `details.key` (string, required) - `details.value` (string) - `userMessage` (string) UI friendly messages are only supported by some APIs. The client must explicitly request UI friendly messages by passing the X-egain-error-message=yes* header. ## Response 401 fields (application/json): - `code` (string, required) A string that follows the pattern {integer}-{integer}. The first {integer} is the http status code. This code as a whole is unique. * For example, error codes "400-101" and "404-101" are distinctly different. - `developerMessage` (string, required) A summary of the error. - `details` (array) - `details.key` (string, required) - `details.value` (string) - `userMessage` (string) UI friendly messages are only supported by some APIs. The client must explicitly request UI friendly messages by passing the X-egain-error-message=yes* header. ## Response 403 fields (application/json): - `code` (string, required) A string that follows the pattern {integer}-{integer}. The first {integer} is the http status code. This code as a whole is unique. * For example, error codes "400-101" and "404-101" are distinctly different. - `developerMessage` (string, required) A summary of the error. - `details` (array) - `details.key` (string, required) - `details.value` (string) - `userMessage` (string) UI friendly messages are only supported by some APIs. The client must explicitly request UI friendly messages by passing the X-egain-error-message=yes* header. ## Response 404 fields (application/json): - `code` (string, required) A string that follows the pattern {integer}-{integer}. The first {integer} is the http status code. This code as a whole is unique. * For example, error codes "400-101" and "404-101" are distinctly different. - `developerMessage` (string, required) A summary of the error. - `details` (array) - `details.key` (string, required) - `details.value` (string) - `userMessage` (string) UI friendly messages are only supported by some APIs. The client must explicitly request UI friendly messages by passing the X-egain-error-message=yes* header. ## Response 406 fields (application/json): - `code` (string, required) A string that follows the pattern {integer}-{integer}. The first {integer} is the http status code. This code as a whole is unique. * For example, error codes "400-101" and "404-101" are distinctly different. - `developerMessage` (string, required) A summary of the error. - `details` (array) - `details.key` (string, required) - `details.value` (string) - `userMessage` (string) UI friendly messages are only supported by some APIs. The client must explicitly request UI friendly messages by passing the X-egain-error-message=yes* header. ## Response 412 fields (application/json): - `code` (string, required) A string that follows the pattern {integer}-{integer}. The first {integer} is the http status code. This code as a whole is unique. * For example, error codes "400-101" and "404-101" are distinctly different. - `developerMessage` (string, required) A summary of the error. - `details` (array) - `details.key` (string, required) - `details.value` (string) - `userMessage` (string) UI friendly messages are only supported by some APIs. The client must explicitly request UI friendly messages by passing the X-egain-error-message=yes* header. ## Response 500 fields (application/json): - `code` (string, required) A string that follows the pattern {integer}-{integer}. The first {integer} is the http status code. This code as a whole is unique. * For example, error codes "400-101" and "404-101" are distinctly different. - `developerMessage` (string, required) A summary of the error. - `details` (array) - `details.key` (string, required) - `details.value` (string) - `userMessage` (string) UI friendly messages are only supported by some APIs. The client must explicitly request UI friendly messages by passing the X-egain-error-message=yes* header. ## Response 201 fields ## Response 415 fields