# Folder Import

## About Folders

Folders organize knowledge articles efficiently, making them easily accessible to Knowledge Console users. They categorize articles based on common parameters such as content type and target audience.

When a new department is created, several standard folders are automatically generated in the Knowledge Console. Authors with the appropriate permissions can create custom folders to better manage content. These user-created folders have configurable permissions, allowing other authors to view, create, edit, or delete articles and subfolders within them.

## Organizing Folder Structure

- **Organize Folders Sequentially**: Arrange folders in a sequential order to ensure a clear and intuitive structure.
- **Add Subfolders as Needed**: Within each folder, create multiple subfolders to further organize the content. Ensure that subfolders follow the same logical sequence.


**Example Structure in `knowledgehub.json`:**


```json
"folders": [
    {
        "name": "Catalogs",
        "description": ""
    },
    {
        "name": "Credit Cards / Payments",
        "description": ""
    },
    {
        "name": "Macros",
        "description": "",
        "folders": [
            {
                "name": "Company Information",
                "description": ""
            },
            {
                "name": "Contact Information",
                "description": ""
            }
        ]
    }
]
```

### Creating Folders

1. **Access the Knowledge System:** Log into the Knowledge Console.
2. **Review the Folder Hierarchy:** Note the existing folder structure to understand how new folders will fit.
3. **Set Up the Folder Array:** In knowledgehub.json, map the folder structure. Begin with a root element named "folders" that contains an array.



```
{
    "folders": []
}
```

1. **Add Each Folder:** Add an object within the "folders" array for each top-level folder.


| Parameter | Description | Type | Required |
|  --- | --- | --- | --- |
| Name | Name of the folder | String | Yes |
| Description | Description of the folder | String | Optional |



```json
{
  "folders": [
    {
        "name": "Name of folder",
        "description": "Description of folder"
    }
  ]
}
```

1. **Repeat for Additional Folders:** Continue adding folder objects to the "folders" array.


### Creating Subfolders

1. **Locate the parent folder:** In your JSON structure, find the parent folder object where you want to add a subfolder.
2. **Set Up the Subfolder Array:** Add a "folders" array within the parent folder object.



```
{
    "folders": [
    {
        "name": "Name of folder",
        "description": "Description of folder",
        "folders": []
    }
    ]
}
```

1. **Add Each Subfolder:** Add a folder object within the nested "folders" array for each subfolder.


| Parameter | Description | Type | Required |
|  --- | --- | --- | --- |
| Name | Name of the folder | String | Yes |
| Description | Description of the folder | String | Optional |



```json
{
  "folders": [
    {
        "name": "Name of folder",
        "description": "Description of folder",
        "folders": [
          {
            "name": "Name of subfolder",
            "description": "Description of subfolder"
          }
        ]
    }
  ]
}
```