{"templateId":"openapi_docs","sharedDataIds":{"openAPIDocsStore":"oas-apis/v4/knowledge/portalmgr/api-bundled.yaml","sidebar":"sidebar-sidebars.yaml"},"props":{"definitionId":"apis/v4/knowledge/portalmgr/api-bundled.yaml","dynamicMarkdocComponents":[],"baseSlug":"/apis/v4/knowledge/portalmgr/api-bundled","seo":{"title":"Knowledge Portal Manager APIs","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"itemId":"","disableAutoScroll":true,"metadata":{"type":"openapi","title":"Knowledge Portal Manager APIs","description":"### License\n  The following licenses are required to use the Knowledge Access APIs:\n  * If the user is an agent, then the *Knowledge + AI* license is required.\n  * If the user is a customer, the *Self-Service* and *Advanced Self-Service* licenses must be available.\n\n### Tiers\n\n| Tier\t|Tier Name|\tNamed Users |\tDescription\n| ---------- | ---------- | ---------- | ----------------------------\n| Tier 1 |  Starter |\tUp to 10|\tDesigned for small-scale implementations or pilot environments\n| Tier 2 |\tGrowth\t| Up to 1000|\tSuitable for mid-scale deployments requiring moderate scalability\n| Tier 3 |\tEnterprise\t| Greater than 1000|\tSupports large-scale environments with extended configuration options\n\n### API Resource Limits\nThe following Resources have predefined limits for specific access attributes for Starter, Growth and Enterprise use.\n\n| Resource | Limits | Starter | Growth | Enterprise\n| ---------------- | ---------------------------- | ---------- | ---------- | ----------\n| Article Reference |Number of attachments used in any article | 25 | 50 |50\n|  |Number of custom attributes in an article | 10 | 25| 50 \n|  |Number of publish views used in an article version | 20 | 20 | 20\n| Topic Reference |User-defined topics in a department| 1000| 5000 | 50000\n|  |Depth of topics  | 5 | 20 | 20\n|  |Topics at any level | 500 | 2500 | 2500\n|  |Number of custom attributes in a topic | 10 | 10 | 10\n| Portal Reference | Tag categories in a portal | 15 | 15 | 15\n|  |Topics to be included in a portal | 100 | 500 | 5000 \n|  |Number of articles to display in announcements | 10 | 25 | 25\n|  |Usage links and link groups setup for a portal | 5 | 10 | 25\n    \n      \n"},"compilationErrors":[],"markdown":{"partials":{},"variables":{"rbac":{"teams":["anonymous"]},"user":{},"remoteAddr":{"hostname":"apidev.egain.com","port":4000,"ipAddress":"216.73.216.140"},"lang":"default_locale","env":{"PUBLIC_REDOCLY_BRANCH_NAME":"realmprod"}}},"pagePropGetterError":{"message":"","name":""}},"slug":"/apis/v4/knowledge/portalmgr/api-bundled","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}