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If this parameter is not provided, the activity created for this conversation will not be associated with any contact point. | The attribute corresponding to the provided value must exist in the customer representation. for example, If provided value is \"email\", the contact in the customer representation must contain an email contact point."},"children":[]}]}]}]}},"components/schemas/lookupContact":{"id":"components/schemas/lookupContact","kind":"json-schema","title":"lookupContact","data":{"type":"string","description":"This parameter indicates the attribute of the contact, on which customer records will be looked up in eGain Solve application.","example":"email","enum":["email","phone.mobile","phone.office","phone.home","facebookId","twitterId","appleOpaqueId","other"]}},"components/schemas/Contact":{"id":"components/schemas/Contact","kind":"json-schema","title":"Contact","data":{"type":"array","minItems":1,"maxItems":25,"items":{"type":"object","required":["type","address"],"properties":{"type":{"type":"string","description":"Contact point type.","enum":["email","phone","facebookId","twitterId","appleOpaqueId","other"]},"subType":{"type":"string","description":"sub type of contact point, for example for 'phone' type of contact point, supported subtTypes are mobile, home, office","example":"mobile","enum":["mobile","office","home"]},"address":{"type":"string","description":"Contact point value, if contact point type is email then this value should be email address.","minLength":1,"maxLength":255}}}}},"components/schemas/Contacts":{"id":"components/schemas/Contacts","kind":"json-schema","title":"Contacts","data":{"type":"object","required":["contact"],"properties":{"contact":{"$ref":"#/components/schemas/Contact"}}}},"components/schemas/Customer":{"id":"components/schemas/Customer","kind":"json-schema","title":"Customer","data":{"type":"object","properties":{"name":{"type":"string","description":"Name of customer.","minLength":1,"maxLength":255},"type":{"type":"string","description":"Type of customer.","enum":["individual"]},"attributes":{"type":"array","minItems":1,"maxItems":10,"items":{"$ref":"#/components/schemas/Attribute"}},"contacts":{"$ref":"#/components/schemas/Contacts"}}}},"components/schemas/ClientInfo":{"id":"components/schemas/ClientInfo","kind":"json-schema","title":"ClientInfo","data":{"type":"object","properties":{"timeOffset":{"type":"integer","minimum":-720,"maximum":720},"referrerName":{"minLength":1,"maxLength":255,"type":"string"},"referrerUrl":{"type":"string","maxLength":2500}}}},"components/schemas/Redact":{"id":"components/schemas/Redact","kind":"json-schema","title":"Redact","data":{"type":"object","properties":{"redact":{"type":"boolean","description":"If this flag is true, Conversation Hub will redact the content of message after processing is done.\nIf client applications are receving message from Conversation Hub with this flag value as true, they they should redact content as well.\n","example":false}}}},"components/schemas/TextContent":{"id":"components/schemas/TextContent","kind":"json-schema","title":"TextContent","data":{"allOf":[{"type":"object","required":["text"],"properties":{"text":{"type":"string","description":"text version of content","minLength":1,"maxLength":10000}}},{"$ref":"#/components/schemas/Redact"}]}},"components/schemas/HtmlContent":{"id":"components/schemas/HtmlContent","kind":"json-schema","title":"HtmlContent","data":{"allOf":[{"type":"object","required":["html"],"properties":{"html":{"type":"string","description":"html version of content","minLength":1,"maxLength":10000}}},{"$ref":"#/components/schemas/Redact"}]}},"components/schemas/JsonContent":{"id":"components/schemas/JsonContent","kind":"json-schema","title":"JsonContent","data":{"allOf":[{"type":"object","required":["json"],"properties":{"json":{"type":"string","description":"json version of content","minLength":1,"maxLength":10000}}},{"$ref":"#/components/schemas/Redact"}]}},"components/schemas/XMLContent":{"id":"components/schemas/XMLContent","kind":"json-schema","title":"XMLContent","data":{"allOf":[{"type":"object","required":["xml"],"properties":{"xml":{"type":"string","description":"xml version of content, supported only for custom message types","minLength":1,"maxLength":10000}}},{"$ref":"#/components/schemas/Redact"}]}},"components/schemas/Content":{"id":"components/schemas/Content","kind":"json-schema","title":"Content","data":{"oneOf":[{"$ref":"#/components/schemas/TextContent"},{"$ref":"#/components/schemas/HtmlContent"},{"$ref":"#/components/schemas/JsonContent"},{"$ref":"#/components/schemas/XMLContent"}]}},"components/schemas/ExternalMessageParticipantData":{"id":"components/schemas/ExternalMessageParticipantData","kind":"json-schema","title":"ExternalMessageParticipantData","data":{"type":"object","required":["name"],"properties":{"name":{"type":"string","minLength":1,"maxLength":255,"description":"Name of participant(Customer/Bot/Agent). This name will be visible to recipient","example":"John"}}}},"components/schemas/ExternalMessageClientData":{"id":"components/schemas/ExternalMessageClientData","kind":"json-schema","title":"ExternalMessageClientData","data":{"type":"object","required":["type","participant"],"properties":{"type":{"type":"string","description":"type of recipient client application","enum":["custom_bot","egain_bot","customer"],"example":"customer"},"participant":{"$ref":"#/components/schemas/ExternalMessageParticipantData"}}}},"components/schemas/ExternalMessageRecipients":{"id":"components/schemas/ExternalMessageRecipients","kind":"json-schema","title":"ExternalMessageRecipients","data":{"type":"object","properties":{"recipient":{"type":"array","description":"list of recipients.","minItems":1,"maxItems":1,"items":{"$ref":"#/components/schemas/ExternalMessageClientData"}}}}},"components/schemas/CustomAttribute":{"id":"components/schemas/CustomAttribute","kind":"json-schema","title":"CustomAttribute","data":{"type":"object","required":["name","value"],"properties":{"external":{"type":"boolean","default":true,"description":"Set this to 'false', if its out of the box attribute or custom attribute of 'activity' or 'customer' objects in eGain system.\nIf its external attribute then set it to true, eGain system will ignore such attributes.\n","example":true},"object":{"type":"string","description":"Name of object this attribute belongs to.","enum":["activity","customer"],"example":"activity"},"name":{"type":"string","minLength":1,"maxLength":255,"description":"Name of attribute, if its custom attribute created on 'activity' or 'customer' object, then prefix name with 'custom.'\nIf its out of the box attribute of these objects then no need to prefix with 'custom.' prefix.\n","example":"custom.refId"},"value":{"type":"string","minLength":1,"maxLength":2048,"description":"Value of attribute.","example":"1234"}}}},"components/schemas/Attributes":{"id":"components/schemas/Attributes","kind":"json-schema","title":"Attributes","data":{"type":"object","description":"List of attributes.","properties":{"attribute":{"type":"array","minItems":1,"maxItems":75,"items":{"$ref":"#/components/schemas/CustomAttribute"}}}}},"components/schemas/ExternalRequestMessage":{"id":"components/schemas/ExternalRequestMessage","kind":"json-schema","title":"ExternalRequestMessage","data":{"type":"object","required":["type","sender","recipients","sent"],"properties":{"messageId":{"type":"string","minLength":1,"maxLength":255,"description":"External unique message Id. If message is submitted with same messageId again on same conversation, it will be considered as duplicate and will not be accepted"},"type":{"type":"object","required":["value"],"properties":{"value":{"type":"string","description":[{"$$mdtype":"Node","type":"paragraph","attributes":{},"children":[{"$$mdtype":"Node","type":"inline","attributes":{},"children":[{"$$mdtype":"Node","type":"text","inline":true,"attributes":{"content":"Message type value. Refer https://apidev.egain.cloud/services/messaging/msgtypes/msgtypetable.html to understand which type of messages client applications can send. | Client applications can send custom type of message as well, in that case type value must start with 'custom.', for example, 'custom.order'."},"children":[]}]}]}],"enum":["text","richMessage.listpicker","richMessage.timepicker","richMessage.richlink","richMessage.quickreply","richMessage.template","richMessage.form","richMessage.app","richMessage.payment","richMessage.authentication","pagePush","delete.soft","delete.permanent","undo"],"example":"text"}}},"content":{"$ref":"#/components/schemas/Content"},"sender":{"$ref":"#/components/schemas/ExternalMessageClientData"},"recipients":{"$ref":"#/components/schemas/ExternalMessageRecipients"},"attributes":{"$ref":"#/components/schemas/Attributes"},"parent":{"type":"object","required":["id"],"description":"Parent message Id, can be used for error messages to indicate for which message error message is generated.","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"UUID generated by Conversation Hub for parent message"},"messageId":{"type":"string","minLength":1,"maxLength":255,"description":"External messageId of parent message"}}},"sent":{"type":"string","format":"date-time","description":"Sent time in GMT. When this message was sent to recipient."}}}},"components/schemas/ExternalRequestMessages":{"id":"components/schemas/ExternalRequestMessages","kind":"json-schema","title":"ExternalRequestMessages","data":{"type":"object","description":"If conversation between customer and custom bot is happened outside of Conversation Hub \nand at the time of escalation if bot needs to share transcript(messages exchanged between customer and bot)\nwith agent then this object can be used to include those messages.\n","required":["message"],"properties":{"message":{"type":"array","minItems":1,"maxItems":10,"items":{"$ref":"#/components/schemas/ExternalRequestMessage"}}}}},"components/schemas/RequestConversation":{"id":"components/schemas/RequestConversation","kind":"json-schema","title":"RequestConversation","data":{"type":"object","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"Conversation Id, If its not passed new conversation is created and its id will be returned in the response, \nwhich should be used for subsequent messages of same conversation.\n"},"account":{"type":"object","description":"This object must be passed in first request of conversation. \nConversation Hub needs account address and channel type to start the conversation\n","required":["channel","address"],"properties":{"channel":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"Channel type. This should match with type in Channel object","minLength":1,"maxLength":255},"modified":{"type":"string","format":"date-time","description":"When channel was last modified. Sent to participants by MH only when its custom channel message. \nClient applications should cache channel object, and that cache should be refreshed if this date changes.\n"},"id":{"type":"string","minLength":36,"maxLength":36,"description":"Channel Id. This can be used to fetch channel details from MH. Sent to participants by MH only when its custom channel message."}}},"address":{"type":"string","description":"Channel account address","minLength":1,"maxLength":255},"modified":{"type":"string","format":"date-time","description":"When account was last modified. Sent to participants by MH only when its custom channel message.\nClient applications should cache account object, and that cache should be refreshed if this date changes.\n"},"id":{"type":"string","minLength":36,"maxLength":36,"description":"Account id. This can be used to fetch account details from MH. Sent to participants by MH only when its custom channel message."}}},"conversationContact":{"$ref":"#/components/schemas/conversationContact"},"lookupContact":{"$ref":"#/components/schemas/lookupContact"},"entryPoint":{"$ref":"#/components/schemas/EntryPoint"},"customer":{"$ref":"#/components/schemas/Customer"},"clientInfo":{"$ref":"#/components/schemas/ClientInfo"},"type":{"type":"string","example":"survey.form","description":"Type of conversation, pass it only when its survey type conversation.","enum":["survey.form"]},"parent":{"type":"object","required":["id"],"properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"ID to parent conversation","example":"d987d07a-d59c-11ea-87d0-0242ac13000d"}}},"preferredAgent":{"type":"object","description":"Preferred Agent, if both values 'id' and 'userName' are provided then make sure it belongs to same user.","anyOf":[{"required":["id"]},{"required":["userName"]}],"properties":{"id":{"type":"string","minLength":1,"maxLength":36,"description":"Preferred Agent id","example":"1234"},"userName":{"type":"string","minLength":1,"maxLength":255,"description":"Preferred Agent userName","example":"agent007"}}},"messages":{"$ref":"#/components/schemas/ExternalRequestMessages"}}}},"components/schemas/MessageParticipantData":{"id":"components/schemas/MessageParticipantData","kind":"json-schema","title":"MessageParticipantData","data":{"type":"object","properties":{"name":{"type":"string","minLength":1,"maxLength":255,"description":"Name of participant(Customer/Bot/Agent). This name will be visible to recipient","example":"John"},"type":{"type":"string","enum":["custom_bot","egain_bot","customer","egain_agent","system","custom_agent"],"description":"type of participant"}}}},"components/schemas/ClientData":{"id":"components/schemas/ClientData","kind":"json-schema","title":"ClientData","data":{"type":"object","required":["type"],"properties":{"type":{"type":"string","description":"type of recipient client application","enum":["custom_bot","egain_bot","customer","egain_agent","custom_agent"],"example":"customer"},"participant":{"$ref":"#/components/schemas/MessageParticipantData"}}}},"components/schemas/Recipients":{"id":"components/schemas/Recipients","kind":"json-schema","title":"Recipients","data":{"type":"object","properties":{"recipient":{"type":"array","description":"list of recipients.","minItems":1,"maxItems":1,"items":{"$ref":"#/components/schemas/ClientData"}}}}},"components/schemas/Attachment":{"id":"components/schemas/Attachment","kind":"json-schema","title":"Attachment","data":{"type":"object","required":["name","url","size"],"properties":{"id":{"type":"string","minLength":1,"maxLength":255,"description":"Unique id"},"name":{"type":"string","description":"file name","minLength":1,"maxLength":255,"example":"shirt.jpg"},"contentType":{"type":"string","minLength":1,"maxLength":255,"example":"image/jpg"},"size":{"type":"integer","maximum":10485760,"description":"size of attachment.","example":1157},"url":{"type":"string","minLength":1,"maxLength":2500,"description":"Conversation Hub will stream attachment content from this URL","example":"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg"}}}},"components/schemas/UploadedAttachment":{"id":"components/schemas/UploadedAttachment","kind":"json-schema","title":"UploadedAttachment","data":{"type":"object","description":"Already uploaded attachment using asset APIs","required":["id"],"properties":{"id":{"type":"string","minLength":1,"maxLength":255,"description":"Unique id"}}}},"components/schemas/Attachments":{"id":"components/schemas/Attachments","kind":"json-schema","title":"Attachments","data":{"type":"object","properties":{"attachment":{"type":"array","description":"list of attachments.","minItems":1,"maxItems":5,"items":{"oneOf":[{"$ref":"#/components/schemas/Attachment"},{"$ref":"#/components/schemas/UploadedAttachment"}]}}}}},"components/schemas/RequestMessage":{"id":"components/schemas/RequestMessage","kind":"json-schema","title":"RequestMessage","data":{"type":"object","required":["type","conversation","sender"],"properties":{"messageId":{"type":"string","minLength":1,"maxLength":255,"description":"External unique message Id. If message is submitted with same messageId again on same conversation, \nit will be considered as duplicate and will not be accepted\n"},"conversation":{"$ref":"#/components/schemas/RequestConversation"},"type":{"type":"object","description":"Message type","required":["value"],"properties":{"value":{"type":"string","description":"Message type value. Refer https://apidev.egain.cloud/services/messaging/msgtypes/msgtypetable.html to understand which type of messages client applications can send. \nClient applications can send custom type of message as well, in that case type value must start with 'custom.', for example, 'custom.order'.\n","enum":["text","status.read","status.delivered","richMessage.listpicker","richMessage.timepicker","richMessage.richlink","richMessage.quickreply","richMessage.template","richMessage.form","richMessage.app","richMessage.payment","richMessage.authentication","authentication.start","authentication.success","authentication.failure","authentication.accept","authentication.reject","agent.transfer","bot.transfer","queue.transfer","pagePush","error","escalation.transfer","escalation.request","typing.start","typing.end","agent.join","agent.exit","agent.available","agent.unavailable","agent.active","agent.inactive","customer.info","customer.active","customer.inactive","customer.exit","customer.block","cobrowse.start","conversation.state","delete.soft","delete.permanent","undo","conversation.end"],"example":"text"}}},"parent":{"type":"object","required":["id"],"description":"Parent message, can be used for error messages to indicate for which message error message is generated.","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"UUID generated by Conversation Hub for parent message"},"messageId":{"type":"string","minLength":1,"maxLength":255,"description":"External messageId of parent message"}}},"content":{"$ref":"#/components/schemas/Content"},"sender":{"$ref":"#/components/schemas/ClientData"},"recipients":{"$ref":"#/components/schemas/Recipients"},"attachments":{"$ref":"#/components/schemas/Attachments"},"attributes":{"$ref":"#/components/schemas/Attributes"}}}},"components/schemas/RequestMessages":{"id":"components/schemas/RequestMessages","kind":"json-schema","title":"RequestMessages","data":{"type":"object","required":["message"],"properties":{"message":{"type":"array","minItems":1,"maxItems":10,"items":{"$ref":"#/components/schemas/RequestMessage"}}}}},"components/schemas/RequestData":{"id":"components/schemas/RequestData","kind":"json-schema","title":"RequestData","data":{"type":"object","required":["messages"],"properties":{"metadata":{"type":"object","properties":{"attributes":{"$ref":"#/components/schemas/Metadata"}}},"messages":{"$ref":"#/components/schemas/RequestMessages"}}}},"components/schemas/SendMessageResponseData":{"id":"components/schemas/SendMessageResponseData","kind":"json-schema","title":"SendMessageResponseData","data":{"type":"object","properties":{"messages":{"type":"object","properties":{"message":{"type":"array","minItems":1,"maxItems":10,"items":{"type":"object","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"Id genereated by system for incoming message."},"messageId":{"type":"string","minLength":1,"maxLength":255,"description":"If incoming message had message id , same will be returned back, so that clients can use it for mapping if needed."},"conversation":{"type":"object","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"Conversation Id. If incoming message had conversation id then same will be returned back. \nIf it was not present then new id is generated by conversation hub for message.\nThis id must be passed in subsequent messages on same conversation.\n"}}}}}}}}}}},"components/schemas/schemas-Attachment":{"id":"components/schemas/schemas-Attachment","kind":"json-schema","title":"schemas-Attachment","data":{"type":"object","properties":{"id":{"type":"string","minLength":1,"maxLength":255,"description":"Unique id"},"name":{"type":"string","description":"file name","minLength":1,"maxLength":255,"example":"shirt.jpg"},"contentType":{"type":"string","minLength":1,"maxLength":255,"example":"image/jpg"},"size":{"type":"integer","maximum":10485760,"description":"size of attachment.","example":1157},"url":{"type":"string","minLength":1,"maxLength":2500,"description":"Use this URL to stream the attachment content","example":"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg"}}}},"components/schemas/schemas-Attachments":{"id":"components/schemas/schemas-Attachments","kind":"json-schema","title":"schemas-Attachments","data":{"type":"object","properties":{"attachment":{"type":"array","description":"list of attachments.","minItems":1,"maxItems":5,"items":{"$ref":"#/components/schemas/schemas-Attachment"}}}}},"components/schemas/CallbackInnerMessage":{"id":"components/schemas/CallbackInnerMessage","kind":"json-schema","title":"CallbackInnerMessage","data":{"type":"object","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"UUID generated by Conversation Hub. This field is returned only for messages that were exchanged via Conversation Hub. \nIf conversation started between customer and bots outside of conversation Hub, but those messages were submitted to Conversation Hub. \nat the time of escalation, then this field will not be returned for such messages.\n"},"messageId":{"type":"string","minLength":1,"maxLength":255,"description":"External unique message Id. If message is submitted with same messageId again on same conversation, it will be considered as duplicate and will not be accepted"},"type":{"type":"object","properties":{"value":{"type":"string","description":[{"$$mdtype":"Node","type":"paragraph","attributes":{},"children":[{"$$mdtype":"Node","type":"inline","attributes":{},"children":[{"$$mdtype":"Node","type":"text","inline":true,"attributes":{"content":"Message type value. Refer https://apidev.egain.cloud/services/messaging/msgtypes/msgtypetable.html to understand which type of messages client applications can send. | Client applications can send custom type of message as well, in that case type value must start with 'custom.', for example, 'custom.order'."},"children":[]}]}]}],"enum":["text","richMessage.listpicker","richMessage.timepicker","richMessage.richlink","richMessage.quickreply","richMessage.template","richMessage.form","richMessage.app","richMessage.payment","richMessage.authentication","authentication.start","authentication.success","authentication.failure","authentication.accept","authentication.reject","agent.transfer","bot.transfer","queue.transfer","pagePush","error","escalation.transfer","escalation.request","typing.start","typing.end","agent.join","agent.exit","agent.available","agent.unavailable","agent.active","agent.inactive","customer.info","customer.active","customer.inactive","customer.exit","customer.block","cobrowse.start","conversation.state","delete.soft","delete.permanent","undo","conversation.end"],"example":"text"}}},"parent":{"type":"object","description":"Parent message, can be used for error messages to indicate for which message error message is generated.","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"UUID generated by Conversation Hub for parent message"},"messageId":{"type":"string","minLength":1,"maxLength":255,"description":"External messageId of parent message"}}},"content":{"$ref":"#/components/schemas/Content"},"sender":{"$ref":"#/components/schemas/ClientData"},"recipients":{"$ref":"#/components/schemas/Recipients"},"attachments":{"$ref":"#/components/schemas/schemas-Attachments"},"attributes":{"$ref":"#/components/schemas/Attributes"},"created":{"type":"string","format":"date-time","description":"Created time in GMT. This field is returned only for messages that were exchanged via Conversation Hub. \nIf conversation started between customer and bots outside of conversation Hub, but those messages were submitted to Conversation Hub.\nat the time of escalation, then this field will be not returned for such messages.\n"},"sent":{"type":"string","format":"date-time","description":"Sent time in GMT"}}}},"components/schemas/CallbackInnerMessages":{"id":"components/schemas/CallbackInnerMessages","kind":"json-schema","title":"CallbackInnerMessages","data":{"type":"object","properties":{"paginationInfo":{"$ref":"#/components/schemas/PaginationInfo"},"message":{"type":"array","minItems":1,"maxItems":200,"description":"list of messages returned in Fetch cnversation or during escalation","items":{"$ref":"#/components/schemas/CallbackInnerMessage"}}}}},"components/schemas/CallbackConversation":{"id":"components/schemas/CallbackConversation","kind":"json-schema","title":"CallbackConversation","data":{"type":"object","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"conversation id, this id must be passed in subsequent messages on same conversation."},"account":{"type":"object","properties":{"channel":{"type":"object","properties":{"type":{"type":"string"},"modified":{"type":"string","format":"date-time","description":"when channel was last modified. Sent to participants by MH only when its custom channel message."},"id":{"type":"string","minLength":36,"maxLength":36,"description":"Channel id. This can be used to fetch channel details from MH. Sent to participants by MH only when its custom channel message."}}},"address":{"type":"string","description":"chanel account addres"},"modified":{"type":"string","format":"date-time","description":"when account was last modified. Sent to participants by MH only when its custom channel message."},"id":{"type":"string","minLength":36,"maxLength":36,"description":"Account id. This can be used to fetch account details from MH. Sent to participants by MH only when its custom channel message."}}},"conversationContact":{"$ref":"#/components/schemas/conversationContact"},"lookupContact":{"$ref":"#/components/schemas/lookupContact"},"entryPoint":{"$ref":"#/components/schemas/EntryPoint"},"customer":{"$ref":"#/components/schemas/Customer"},"clientInfo":{"$ref":"#/components/schemas/ClientInfo"},"type":{"type":"string","example":"survey.form","description":"Type of conversation, pass it only when its survey type conversation.","enum":["survey.form"]},"parent":{"type":"object","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"ID to parent conversation","example":"d987d07a-d59c-11ea-87d0-0242ac13000d"}}},"preferredAgent":{"type":"object","description":"Preferred Agent details. Sender may send  'id' or 'userName' or both.","properties":{"id":{"type":"string","minLength":1,"maxLength":36,"description":"Preferred Agent id","example":"1234"},"userName":{"type":"string","minLength":1,"maxLength":255,"description":"Preferred Agent userName","example":"agent007"}}},"messages":{"$ref":"#/components/schemas/CallbackInnerMessages"}}}},"components/schemas/CallbackMessage":{"id":"components/schemas/CallbackMessage","kind":"json-schema","title":"CallbackMessage","data":{"type":"object","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":[{"$$mdtype":"Node","type":"paragraph","attributes":{},"children":[{"$$mdtype":"Node","type":"inline","attributes":{},"children":[{"$$mdtype":"Node","type":"text","inline":true,"attributes":{"content":"UUID generated by Conversation Hub. This field is returned only for messages that were exchanged via Conversation Hub. | If conversation started between customer and bots outside of conversation Hub, but those messages were submitted to Conversation Hub | at the time of escalation, then this field will not be returned for such messages."},"children":[]}]}]}]},"messageId":{"type":"string","minLength":1,"maxLength":255,"description":"External unique message Id. If message is submitted with same messageId again on same conversation, it will be considered as duplicate and will not be accepted"},"type":{"type":"object","description":"Message type","properties":{"value":{"type":"string","description":[{"$$mdtype":"Node","type":"paragraph","attributes":{},"children":[{"$$mdtype":"Node","type":"inline","attributes":{},"children":[{"$$mdtype":"Node","type":"text","inline":true,"attributes":{"content":"Message type value. Refer https://apidev.egain.cloud/services/messaging/msgtypes/msgtypetable.html to understand which type of messages client applications can send. | Client applications can send custom type of message as well, in that case type value must start with 'custom.', for example, 'custom.order'."},"children":[]}]}]}],"enum":["text","richMessage.listpicker","richMessage.timepicker","richMessage.richlink","richMessage.quickreply","richMessage.template","richMessage.form","richMessage.app","richMessage.payment","richMessage.authentication","authentication.start","authentication.success","authentication.failure","authentication.accept","authentication.reject","agent.transfer","bot.transfer","queue.transfer","pagePush","error","escalation.transfer","escalation.request","typing.start","typing.end","agent.join","agent.exit","agent.available","agent.unavailable","agent.active","agent.inactive","customer.info","customer.active","customer.inactive","customer.exit","customer.block","cobrowse.start","conversation.state","delete.soft","delete.permanent","undo","conversation.end"],"example":"text"}}},"conversation":{"$ref":"#/components/schemas/CallbackConversation"},"parent":{"type":"object","description":"Parent message, can be used for error messages to indicate for which message error message is generated.","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"UUID generated by Conversation Hub for parent message"},"messageId":{"type":"string","minLength":1,"maxLength":255,"description":"External messageId of parent message"}}},"content":{"$ref":"#/components/schemas/Content"},"sender":{"$ref":"#/components/schemas/ClientData"},"recipients":{"$ref":"#/components/schemas/Recipients"},"intent":{"type":"object","description":"At the time of handoff to bot, agent can send intent of conversation to bot","properties":{"value":{"type":"string","minLength":1,"maxLength":255,"description":"Intent value"}}},"attachments":{"$ref":"#/components/schemas/schemas-Attachments"},"attributes":{"$ref":"#/components/schemas/Attributes"},"created":{"type":"string","format":"date-time","description":[{"$$mdtype":"Node","type":"paragraph","attributes":{},"children":[{"$$mdtype":"Node","type":"inline","attributes":{},"children":[{"$$mdtype":"Node","type":"text","inline":true,"attributes":{"content":"Created time in GMT. This field is returned only for messages that were exchanged via Conversation Hub. | If conversation started between customer and bots outside of conversation Hub, but those messages were submitted to Conversation Hub | at the time of escalation, then this field will be not returned for such messages."},"children":[]}]}]}]},"sent":{"type":"string","format":"date-time","description":"Sent time in GMT"}}}},"components/schemas/CallbackMessages":{"id":"components/schemas/CallbackMessages","kind":"json-schema","title":"CallbackMessages","data":{"type":"object","properties":{"message":{"type":"array","minItems":1,"maxItems":200,"description":"list of messages returned in Fetch cnversation or during escalation","items":{"$ref":"#/components/schemas/CallbackMessage"}}}}},"components/schemas/CallbackRequestData":{"id":"components/schemas/CallbackRequestData","kind":"json-schema","title":"CallbackRequestData","data":{"type":"object","properties":{"metadata":{"type":"object","properties":{"attributes":{"$ref":"#/components/schemas/Metadata"}}},"messages":{"$ref":"#/components/schemas/CallbackMessages"}}}},"components/schemas/ResponseMessage":{"id":"components/schemas/ResponseMessage","kind":"json-schema","title":"ResponseMessage","data":{"type":"object","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"UUID generated by Conversation Hub. This field is returned only for messages that were exchanged via Conversation Hub. \nIf conversation started between customer and bots outside of conversation Hub, but those messages were submitted to Conversation Hub. \nat the time of escalation, then this field will not be returned for such messages.\n"},"messageId":{"type":"string","minLength":1,"maxLength":255,"description":"External unique message Id. If message is submitted with same messageId again on same conversation, it will be considered as duplicate and will not be accepted"},"type":{"type":"object","description":"Message type","required":["value"],"properties":{"value":{"type":"string","description":[{"$$mdtype":"Node","type":"paragraph","attributes":{},"children":[{"$$mdtype":"Node","type":"inline","attributes":{},"children":[{"$$mdtype":"Node","type":"text","inline":true,"attributes":{"content":"Message type value. Refer https://apidev.egain.cloud/services/messaging/msgtypes/msgtypetable.html to understand which type of messages client applications can send. | Client applications can send custom type of message as well, in that case type value must start with 'custom.', for example, 'custom.order'."},"children":[]}]}]}],"enum":["text","richMessage.listpicker","richMessage.timepicker","richMessage.richlink","richMessage.quickreply","richMessage.template","richMessage.form","richMessage.app","richMessage.payment","richMessage.authentication","authentication.start","authentication.success","authentication.failure","authentication.accept","authentication.reject","agent.transfer","bot.transfer","queue.transfer","pagePush","error","escalation.transfer","escalation.request","typing.start","typing.end","agent.join","agent.exit","agent.available","agent.unavailable","agent.active","agent.inactive","customer.info","customer.active","customer.inactive","customer.exit","customer.block","cobrowse.start","conversation.state","delete.soft","delete.permanent","undo","conversation.end"],"example":"text"}}},"parent":{"type":"object","required":["id"],"description":"Parent message, can be used for error messages to indicate for which message error message is generated.","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"UUID generated by Conversation Hub for parent message"},"messageId":{"type":"string","minLength":1,"maxLength":255,"description":"External messageId of parent message"}}},"content":{"$ref":"#/components/schemas/Content"},"sender":{"$ref":"#/components/schemas/ClientData"},"recipients":{"$ref":"#/components/schemas/Recipients"},"attachments":{"$ref":"#/components/schemas/schemas-Attachments"},"attributes":{"$ref":"#/components/schemas/Attributes"},"status":{"type":"string","description":"Message Status","enum":["sent","failed","retryInProgress","skipped","unsupported"]},"created":{"type":"string","format":"date-time","description":"Created time in GMT. This field is returned only for messages that were exchanged via Conversation Hub. \nIf conversation started between customer and bots outside of conversation Hub, but those messages were submitted to Conversation Hub.\nat the time of escalation, then this field will be not returned for such messages.\n"},"sent":{"type":"string","format":"date-time","description":"Sent time in GMT"}}}},"components/schemas/ResponseMessages":{"id":"components/schemas/ResponseMessages","kind":"json-schema","title":"ResponseMessages","data":{"type":"object","properties":{"paginationInfo":{"$ref":"#/components/schemas/PaginationInfo"},"message":{"type":"array","minItems":1,"maxItems":200,"description":"list of messages returned in Fetch cnversation or during escalation","items":{"$ref":"#/components/schemas/ResponseMessage"}}}}},"components/schemas/ResponseConversation":{"id":"components/schemas/ResponseConversation","kind":"json-schema","title":"ResponseConversation","data":{"type":"object","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"conversation id, this id must be passed in subsequent messages on same conversation."},"account":{"type":"object","required":["channel","address"],"properties":{"channel":{"type":"object","required":["type"],"properties":{"type":{"type":"string"},"modified":{"type":"string","format":"date-time","description":"when channel was last modified. Sent to participants by MH only when its custom channel message."},"id":{"type":"string","minLength":36,"maxLength":36,"description":"Channel id. This can be used to fetch channel details from MH. Sent to participants by MH only when its custom channel message."}}},"address":{"type":"string","description":"chanel account addres"},"modified":{"type":"string","format":"date-time","description":"when account was last modified. Sent to participants by MH only when its custom channel message."},"id":{"type":"string","minLength":36,"maxLength":36,"description":"Account id. This can be used to fetch account details from MH. Sent to participants by MH only when its custom channel message."}}},"conversationContact":{"$ref":"#/components/schemas/conversationContact"},"lookupContact":{"$ref":"#/components/schemas/lookupContact"},"entryPoint":{"$ref":"#/components/schemas/EntryPoint"},"customer":{"$ref":"#/components/schemas/Customer"},"clientInfo":{"$ref":"#/components/schemas/ClientInfo"},"type":{"type":"string","example":"survey.form","description":"Type of conversation, pass it only when its survey type conversation.","enum":["survey.form"]},"parent":{"type":"object","required":["id"],"properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"ID to parent conversation","example":"d987d07a-d59c-11ea-87d0-0242ac13000d"}}},"messages":{"$ref":"#/components/schemas/ResponseMessages"}}}},"components/schemas/ConversationAsset":{"id":"components/schemas/ConversationAsset","kind":"json-schema","title":"ConversationAsset","data":{"type":"object","required":["channel","name","size","sender"],"properties":{"channel":{"type":"object","required":["type"],"properties":{"type":{"type":"string","minLength":1,"maxLength":255,"description":"Channel type."}}},"sender":{"type":"object","description":"recipient client application type","required":["type"],"properties":{"type":{"type":"string","description":"type of recipient client application","enum":["custom_bot","customer","egain_agent","egain_bot","custom_agent"],"example":"customer"}}},"name":{"type":"string","minLength":1,"maxLength":255,"description":"Name of an asset with an extension."},"size":{"type":"integer","minimum":1,"maximum":10485760}}}},"components/schemas/PreUploadAssetResponse":{"id":"components/schemas/PreUploadAssetResponse","kind":"json-schema","title":"PreUploadAssetResponse","data":{"type":"object","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"Unique id generated for asset."},"contentUrlExpiry":{"type":"string","format":"date-time","example":"2020-08-11T03:19:21.070Z","description":"Signed URL expiry time in GMT"},"contentUrl":{"type":"string","description":"URL to upload or download  the content"}}}},"components/schemas/PreDownloadAssetResponse":{"id":"components/schemas/PreDownloadAssetResponse","kind":"json-schema","title":"PreDownloadAssetResponse","data":{"type":"object","properties":{"id":{"type":"string","minLength":36,"maxLength":36,"description":"Unique id generated for asset."},"name":{"type":"string","minLength":1,"maxLength":255,"description":"name of asset with extension."},"size":{"type":"integer","maximum":2147483648},"contentType":{"type":"string"},"contentUrlExpiry":{"type":"string","format":"date-time","example":"2020-08-11T03:19:21.070Z","description":"Signed URL expiry time in GMT"},"contentUrl":{"type":"string","description":"URL to upload or download  the content"}}}},"schema_287":{"kind":"json-schema","data":{"type":"object","properties":{"paginationInfo":{"$ref":"#/components/schemas/PaginationInfo"},"authentication":{"type":"array","items":{"$ref":"#/components/schemas/GetAuthenticationData"}}},"example":{"authentication":[{"id":"34fbb53f-ed7f-48d4-b545-e26cc95e075d","name":"custom_bot_callback_authentication","type":"oauth2","oauth2":{"tokenRequestUrl":"https://acme.support.com/clientapp/accesstoken","method":"POST","headers":[{"name":"Content-Type","value":"application/json"},{"name":"Accept","value":"application/json"}],"payload":"{ \"clientId\": \"c987cbfc-d59c-11ea-87d0-0242ac130003\",\"clientSecret\": \"c987cde6-d59c-11ea-87d0-0242ac130003\",\"refreshToken\": \"c987cee0-d59c-11ea-87d0-0242ac130003\"}","accessTokenPath":"$.accessToken"},"created":"2021-03-28T14:29:01.516Z","modified":"2021-03-28T14:29:01.516Z"},{"id":"b92fe726-da13-4821-b236-62ade0c1f7fa","name":"custom_bot_callback_authentication_2","type":"basic","basicAuth":{"username":"string","password":"string"},"created":"2021-03-31T03:54:07.620Z","modified":"2021-03-28T14:29:01.516Z"}]}},"id":"schema_287"},"schema_288":{"kind":"json-schema","data":{"type":"string","minLength":36,"maxLength":36},"id":"schema_288"},"schema_289":{"kind":"json-schema","data":{"type":"object","properties":{"paginationInfo":{"$ref":"#/components/schemas/PaginationInfo"},"clientApplication":{"type":"array","items":{"$ref":"#/components/schemas/GetClientApplicationData"}}}},"id":"schema_289"},"schema_290":{"kind":"json-schema","data":{"type":"object","properties":{"paginationInfo":{"$ref":"#/components/schemas/PaginationInfo"},"participant":{"type":"array","items":{"$ref":"#/components/schemas/GetParticipantData"}}},"example":{"participant":[{"id":"ae103957-9c82-4fa8-a34e-925be85e06ec","name":"custom_bot_participant_1","type":"custom_bot","active":true,"application":{"id":"9d091084-3ca8-4afc-97e1-8b0ad52fc38f"},"modified":"2021-03-06T21:16:36.838Z","created":"2021-03-06T21:16:36.838Z"},{"id":"b5fc053c-77f4-4445-b6df-2e744aef8f4f","name":"custom_bot_participant_2","type":"custom_bot","active":true,"application":{"id":"9d091084-3ca8-4afc-97e1-8b0ad52fc38f"},"modified":"2021-03-06T21:16:36.838Z","created":"2021-03-21T03:08:57.190Z"}]}},"id":"schema_290"},"schema_291":{"kind":"json-schema","data":{"type":"object","properties":{"paginationInfo":{"$ref":"#/components/schemas/PaginationInfo"},"channel":{"type":"array","items":{"$ref":"#/components/schemas/GetChannelData"}}},"example":{"channel":[{"id":"6121306b-59c2-4a2c-afee-1e025a84b0d9","type":"custom_channel","icon":"<base64>","displayName":"Custom Channel","description":"Custom Channel","active":true,"created":"2021-06-11T21:14:41.836Z","modified":"2021-06-11T23:14:41.836Z","restrictions":{"inbound":{"maxTextLength":140,"features":["typing_events","attachments","richText"],"attachmentPolicy":{"enabled":true,"maxSize":12345,"type":"block","extensions":["bat","exe"]}},"outbound":{"maxTextLength":140,"systemMessages":true,"midChatAuth":true,"features":["typing_events","attachments","richText"],"richMessageTypes":["listpicker","timepicker","richlink"],"attachmentPolicy":{"enabled":true,"maxSize":12345,"type":"block","extensions":["bat","exe"]}}},"l10nProperties":[{"language":"en-US","properties":[{"name":"msg_hub_retain_and_retry","value":"Thank you for reaching out. We will respond to you at the earliest."},{"name":"msg_hub_off_hours","value":"Thank you for your inquiry. Our service hours are 9am-5pm PST, Monday-Friday. If you are trying within the service hours and still getting this message, please try again after some time."},{"name":"msg_hub_invalid_content_type_to_customer","value":"This content type is not currently supported."},{"name":"msg_hub_invalid_content_type_to_agent","value":"This content type is not currently supported."},{"name":"msg_hub_channel_msg_failed","value":"Message could not be delivered. Please try again after some time."},{"name":"msg_hub_blocked_file_extension","value":"Attachment file type '{0}' is not allowed."},{"name":"msg_hub_attachment_size_exceeds_limit","value":"File could not be sent. It exceeded the maximum limit of {0}"}]}]}]}},"id":"schema_291"},"schema_292":{"kind":"json-schema","data":{"type":"object","properties":{"paginationInfo":{"$ref":"#/components/schemas/PaginationInfo"},"orchestration":{"type":"array","items":{"$ref":"#/components/schemas/GetOrchestrationData"}}},"example":{"orchestration":[{"id":"45a095f4-d0ee-4220-a689-22b541c58f67","name":"default_orchestration","description":"Created for Custom channel.","active":true,"created":"2021-03-21T14:29:01.516Z","modified":"2021-03-28T14:29:01.516Z","applications":{"botConfiguration":{"forwardTranscript":true,"bots":[{"id":"a09dddd6-394b-4039-86bc-a5dd89ee5e8d","participant":{"id":"b09dddd6-394b-4039-86bc-a5dd89ee5e8d"},"onEscalation":{"agent":{"id":"c09dddd6-394b-4039-86bc-a5dd89ee5e8d"}}}]},"customerConfiguration":{"customer":{"id":"b09dddd6-394b-4039-86bc-a5dd89ee5e8d"}}}},{"id":"b5fc053c-77f4-4445-b6df-2e744aef8f4f","name":"default_orchestration_2","description":"Created for Custom channel","active":true,"created":"2021-03-21T14:29:01.516Z","modified":"2021-03-28T14:29:01.516Z","applications":{"customerConfiguration":{"customer":{"id":"b09dddd6-394b-4039-86bc-a5dd89ee5e8d"}},"agentConfiguration":{"agents":[{"id":"c09dddd6-394b-4039-86bc-a5dd89ee5e8d"}]}}}]}},"id":"schema_292"},"schema_293":{"kind":"json-schema","data":{"type":"object","properties":{"paginationInfo":{"$ref":"#/components/schemas/PaginationInfo"},"account":{"type":"array","items":{"$ref":"#/components/schemas/GetAccountData"}}},"example":{"account":[{"id":"ae103957-9c82-4fa8-a34e-925be85e06ec","created":"2021-03-21T14:29:01.516Z","modified":"2021-03-28T14:29:01.516Z","name":"order_account","address":"123456789","channel":{"id":"45a095f4-d0ee-4220-a689-22b541c58f67"},"chatConfigurations":{"timeout":30,"defaultLanguage":"en-US","onAgentUnavailability":"off_hours","orchestration":{"id":"c37e975f-6b2f-490f-9cac-dfa05499f744"},"entryPoint":{"id":"1001"}}},{"id":"b5fc053c-77f4-4445-b6df-2e744aef8f4f","created":"2021-03-21T14:29:01.516Z","modified":"2021-03-28T14:29:01.516Z","name":"purplenile_account","address":"123456789","channel":{"id":"45a095f4-d0ee-4220-a689-22b541c58f67"},"chatConfigurations":{"timeout":30,"defaultLanguage":"en-US","onAgentUnavailability":"off_hours","orchestration":{"id":"c37e975f-6b2f-490f-9cac-dfa05499f744"},"entryPoint":{"id":"1001"}}}]}},"id":"schema_293"},"schema_294":{"kind":"json-schema","data":{"$ref":"#/components/schemas/CallbackRequestData"},"id":"schema_294"},"schema_295":{"kind":"json-schema","data":{"type":"string","maxLength":255},"id":"schema_295"}},"exampleStore":{"components/examples/UnsupportedParameters":{"id":"components/examples/UnsupportedParameters","value":{"code":"400-101","developerMessage":"Unsupported query parameter(s) supplied: '<query_parameter>'."}},"components/examples/InvalidValue":{"id":"components/examples/InvalidValue","value":{"code":"400-152","developerMessage":"Invalid value is provided in the request body for the following attribute:'<attribute_name>'."}},"components/examples/MissingParameter":{"id":"components/examples/MissingParameter","value":{"code":"400-112","developerMessage":"Required query parameter(s) is missing. The following parameters are required: '<query_parameter>'."}},"components/examples/Invalid_Authorization":{"id":"components/examples/Invalid_Authorization","value":{"code":"401-104","developerMessage":"Invalid or missing 'Authorization' header value."},"description":"Invalid on expired Authorization. Generate new Authorization header and try again.\n"},"components/examples/Scope_Not_Assigned":{"id":"components/examples/Scope_Not_Assigned","value":{"code":"403-197","developerMessage":"Not authorized to perform the action."},"description":"OAuth Client application used for generating Authorization token doesn't have required scope to call this API.\nRefer API description to know which scope needs to be assigned to OAuth client.\n"},"components/examples/InternalServerError":{"id":"components/examples/InternalServerError","value":{"code":"500-100","developerMessage":"System is unable to process this request. Please contact your administrator."}},"components/examples/Required_Attribute_Missing":{"id":"components/examples/Required_Attribute_Missing","value":{"code":"400-143","developerMessage":"Required attribute is missing in the request body: <attribute>"},"description":"Required attribute is missing in payload"},"components/examples/Duplicate_Resource_Found":{"id":"components/examples/Duplicate_Resource_Found","value":{"code":"400-138","developerMessage":"Duplicate resource present in request body: <duplicate_value>"},"description":"Resouce with same details found"},"components/examples/Unallowed_Attribute_Value":{"id":"components/examples/Unallowed_Attribute_Value","value":{"code":"400-196","developerMessage":"Invalid value of attribute <attrbiute>, expected values are: [<possible_values>]."},"description":"One of the attribute has value which is not allowed"},"components/examples/Max_Length_Exceeded":{"id":"components/examples/Max_Length_Exceeded","value":{"code":"400-358","developerMessage":"The value provided for <attribute> is more than the maximum allowed length of <limit>"},"description":"Attribute value has length that exceeds limit"},"components/examples/Unknown_Attribute_Present":{"id":"components/examples/Unknown_Attribute_Present","value":{"code":"400-420","developerMessage":"<attribute>: is not defined in the schema and the schema does not allow additional properties"},"description":"Unknown attribute present in request body"},"components/examples/Invalid_Characters_In_Attribute_Value":{"id":"components/examples/Invalid_Characters_In_Attribute_Value","value":{"code":"400-414","developerMessage":"Value(s) of request body attribute <attribute> must match the following format: ^[A-Za-z0-9\\\\-_ ]+$."},"description":"Attribute value doesn't match pattern of allowed characters"},"components/examples/Resource_Not_Found":{"id":"components/examples/Resource_Not_Found","value":{"code":"404-101","developerMessage":"The following id does not exist: <id>"},"description":"Resource not found"},"components/examples/Customer_to_Conversation_Hub":{"id":"components/examples/Customer_to_Conversation_Hub","value":{"metadata":{"attributes":[{"name":"k1","value":"v1"}]},"messages":{"message":[{"messageId":"96ea3afb-b462-2ea4-7aed-500020a648f3","type":{"value":"text"},"content":{"text":"I have a question related to my recent order."},"conversation":{"account":{"channel":{"type":"custom.teams"},"address":"1000"},"clientInfo":{"timeOffset":30,"referrerName":"DD","referrerUrl":"http://egain.com"},"lookupContact":"phone.mobile","conversationContact":"phone.mobile","customer":{"name":"John smith","type":"individual","attributes":[{"name":"group","value":"eGain"}],"contacts":{"contact":[{"type":"phone","subType":"mobile","address":"123456788"},{"type":"email","address":"johnsmith@example.com"}]}}},"sender":{"type":"customer","participant":{"name":"customer_name"}},"attributes":{"attribute":[{"external":true,"name":"k1","value":"v1"}]}}]}},"description":"This example shows how customer client app can start conversation."},"components/examples/Custom_bot_to_Conversation_Hub":{"id":"components/examples/Custom_bot_to_Conversation_Hub","value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"text"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}},"content":{"text":"Please enter your order number"}}]}}},"components/examples/bot_escalate_conversation":{"id":"components/examples/bot_escalate_conversation","value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"escalation.transfer"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot application can escalate conversation to the Agent by sending 'escalation.transfer' type message to the Conversation Hub.\n"},"components/examples/agent_escalate_conversation":{"id":"components/examples/agent_escalate_conversation","value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"escalation.transfer"},"intent":{"value":"order_complaints"},"sender":{"type":"custom_agent","participant":{"name":"custom_agent_name"}}}]}},"description":"Agent application can handoff conversation to the bot by sending 'escalation.transfer' type message to the Conversation Hub.\nDuring handoff agent can share intent(if available) of conversation with the bot\n"},"components/examples/customer_start_typing":{"id":"components/examples/customer_start_typing","value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"typing.start"},"sender":{"type":"customer","participant":{"name":"customer_name"}}}]}},"description":"Participants in conversation ( customer/botagent) can send typing events to each other.\nSend 'typing.start' type of message to indicate start of the typing event and 'typing.end' to indicate end of typing event.\n"},"components/examples/eGain_Agent_to_Conversation_Hub":{"id":"components/examples/eGain_Agent_to_Conversation_Hub","value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"text"},"sender":{"type":"egain_agent","participant":{"name":"egain_agent_name"}},"content":{"text":"How can I help you today ?"}},{"messageId":"41822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"text"},"content":{"text":"How can I help you today ?"},"sender":{"type":"egain_agent","participant":{"name":"egain_agent_name"}},"attachments":{"attachment":[{"name":"test.jpg","contentType":"image/jpeg","size":867,"url":"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg"},{"id":"862839d2-7cb3-4b38-90cd-5989a56e5d44"}]}}]}},"description":"Message from eGain Agent to Conversation Hub"},"components/examples/sending_attachments":{"id":"components/examples/sending_attachments","value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"text"},"attachments":{"attachment":[{"name":"test.jpg","size":867,"url":"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg"},{"id":"862839d2-7cb3-4b38-90cd-5989a56e5d44"}]},"sender":{"type":"customer","participant":{"name":"customer_name"}}}]}},"description":"Attachments can be sent by participants in two ways. \nBy uploading attachment using attachment APIs and just including attachment id in mesage payload.\nBy sending publicly accessible url in message payload itself. This example show both type of attachment objects\n"},"components/examples/update_customer_info":{"id":"components/examples/update_customer_info","value":{"messages":{"message":[{"messageId":"96ea3afb-b462-2ea4-7aed-500020a648f3","type":{"value":"customer.info"},"conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7","lookupContact":"phone.mobile","conversationContact":"phone.mobile","customer":{"name":"John smith","type":"individual","attributes":[{"name":"group","value":"eGain"}],"contacts":{"contact":[{"type":"phone","subType":"mobile","address":"123456788"},{"type":"email","address":"johnsmith@example.com"}]}}},"sender":{"type":"customer","participant":{"name":"customer_name"}}}]}},"description":"Bot client application can ask questions to the customer and collect customer info. \nThat information can be shared with Conversation Hub by sending 'customer.info' type message.\nSame information can be sent at the time escalation as well as part of 'escalation.transfer' message.\n"},"components/examples/send_listpicker":{"id":"components/examples/send_listpicker","value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.listpicker"},"content":{"json":"{ \"type\": \"list\", \"version\": \"1\", \"title\": \"Check latest collection \", \"subtitle\": \"Only online\", \"list\": {   \"multipleSelection\": false,   \"sections\": [     {       \"multipleSelection\": false,  \"title\": \"Select Answer\",  \"order\": 0,  \"items\": [ {\"title\": \"Check trim T-shirt\",\"subtitle\": \"Available only online order.\",\"id\": \"100001\",\"actions\": [ { \"type\": \"postback\" }] }, {\"title\": \"Classic trench coat\",\"subtitle\": \"Available in stores and online\",\"id\": \"100002\",\"actions\": [ { \"type\": \"postback\" }] } ]}]}}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot or Agent type of client application can send multiple choice questions to customer by sending 'richMessage.listpicker' type of message.\n"},"components/examples/send_listpicker_with_images":{"id":"components/examples/send_listpicker_with_images","value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.listpicker"},"content":{"json":"{   \"type\": \"listpicker_with_images\",   \"version\": \"1\",   \"title\": \"Check latest collection \",   \"subtitle\": \"Only online\",   \"imageid\": \"1\",   \"list\": { \"multipleSelection\": false, \"sections\": [ {   \"multipleSelection\": false,   \"title\": \"Select Answer\",   \"order\": 0,   \"items\": [ {\"title\": \"Check trim T-shirt\",\"subtitle\": \"Available only online order.\",\"id\": \"100001\",\"imageid\": \"1\",\"actions\": [  {\"type\": \"postback\"  }] }, {\"title\": \"Classic trench coat\",\"subtitle\": \"Available in stores and online\",\"id\": \"100002\",\"imageid\": \"2\",\"actions\": [  {\"type\": \"postback\"  }] }   ] } ]   },   \"images\": [ { \"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\", \"imageid\": \"1\" }, { \"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\", \"imageid\": \"2\" {  \"type\": \"listpicker_with_images\",  \"version\": \"1\",  \"title\": \"Check latest collection \",  \"subtitle\": \"Only online\",  \"imageid\": \"1\",  \"list\": {\"multipleSelection\": false,\"sections\": [{  \"multipleSelection\": false,  \"title\": \"Select Answer\",  \"order\": 0,  \"items\": [{\"title\": \"Check trim T-shirt\",\"subtitle\": \"Available only online order.\",\"id\": \"100001\",\"imageid\": \"1\",\"actions\": [ {   \"type\": \"postback\" }]},{\"title\": \"Classic trench coat\",\"subtitle\": \"Available in stores and online\",\"id\": \"100002\",\"imageid\": \"2\",\"actions\": [ {   \"type\": \"postback\" }]}  ]}]  },  \"images\": [{\"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\",\"imageid\": \"1\"},{\"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\",\"imageid\": \"2\"}  ]}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot or Agent type of client application can send multiple choice questions with images to customer by sending 'richMessage.listpicker' type of message.\n"},"components/examples/send_timepicker":{"id":"components/examples/send_timepicker","value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.timepicker"},"content":{"json":"{\"type\": \"timepicker\",\"id\": \"cd3e8271-2bd5-4489-b23b-c70a43058813\",\"version\": \"1\",\"style\": \"icon\",\"imageid\": \"1\",\"title\": \"Timelslot selector-4\",\"event\": {\"timezoneOffset\": 0,\"title\": \"Choose a timeslot\",\"timeslots\": [ { \"duration\": \"3600\", \"startTime\": \"2020-12-31T17:00+0000\", \"id\": \"1000006\" }, { \"duration\": \"3600\", \"startTime\": \"2020-12-31T18:00+0000\", \"id\": \"1000007\" }],\"location\": { \"latitude\": 37.7725, \"longitude\": -122.4311, \"radius\": 100, \"title\": \"Building One\"}},\"images\": [{ \"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\", \"imageid\": \"1\"}]}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot or Agent type of client application can send pickup options or timeslots to customer using this type of message.\n"},"components/examples/send_richlink":{"id":"components/examples/send_richlink","value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.richlink"},"content":{"json":"{  \"version\": \"1\",  \"type\": \"web_url\",  \"imageid\": \"1\",  \"images\": [{  \"title\": \"Winter Jackets!!\",  \"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\",  \"link\": \"https://aznadestzwa07.egdemo.info/purplenile/collection.html\",  \"imageid\": \"1\",  \"mimeType\": \"image/jpg\",  \"style\": \"icon\"}  ]}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot or Agent type of client application can send rich links to customer using this type of message\n"},"components/examples/send_quick_reply":{"id":"components/examples/send_quick_reply","value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.quickreply"},"content":{"json":"{  \"type\": \"quickreply\",  \"version\": \"1\",  \"quickReply\": {\"title\": \"How was your experience\",\"items\": [  {\"title\": \"Great\"  },  {\"title\": \"Decent\"  },  {\"title\": \"Terrible\"  }]  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot or Agent can suggest reply to customer using this type of message. This is typically shown in bubble on customer side, \nwhere customer can just tap on it to send reply instead of actually typing it.\n"},"components/examples/send_template":{"id":"components/examples/send_template","value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.template"},"content":{"json":"{\"type\": \"template\",\"version\": \"1\",\"template\": { \"title\": \"Hi {{1}}, thanks for your order {{2}} placed on {{3}}. Your order has shipped. You can get a tracking update any time by replying TRACK.\", \"items\": [{\"id\": \"1\",\"value\": \"Bob\"},{\"id\": \"2\",\"value\": \"12345\"},{\"id\": \"3\",\"value\": \"01/21/23\"} ]}}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot or Agent can send template type of message to whatsapp user using this type of message.\nTemplate must be approved by whatsapp.\n"},"components/examples/send_template_with_quick_reply_buttons":{"id":"components/examples/send_template_with_quick_reply_buttons","value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.template"},"content":{"json":"{\"type\": \"template\",\"version\": \"1\",\"subtype\": \"quick_reply\",\"template\": {\"title\": \"Hi {{1}}, thanks for your order {{2}} placed on {{3}}. Your order has shipped. You can get a tracking update any time by replying TRACK.\",\"items\": [{ \"id\": \"1\", \"value\": \"Bob\"},{ \"id\": \"2\", \"value\": \"12345\"},{ \"id\": \"3\", \"value\": \"01/21/23\"}],\"buttons\": [{ \"title\": \"Thank you\"},{ \"title\": \"I did not order this\"},{ \"title\": \"TRACK\"}]}}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot or Agent can send template type of message with quick reply buttons to whatsapp user using this type of message.\nTemplate must be approved by whatsapp.\n"},"components/examples/send_template_with_call_to_action_buttons":{"id":"components/examples/send_template_with_call_to_action_buttons","value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.template"},"content":{"json":"{  \"type\": \"template\",  \"version\": \"1\",  \"subtype\": \"click_to_action\",  \"template\": {\"title\": \"Hi {{1}}, thanks for your order {{2}} placed on {{3}}. Your order has shipped. You can get a tracking update any time by replying TRACK.\",\"items\": [  {\"id\": \"1\",\"value\": \"Bob\"  },  {\"id\": \"2\",\"value\": \"12345\"  },  {\"id\": \"3\",\"value\": \"01/21/23\"  }],\"buttons\": [  {\"title\": \"Call us\",\"type\": \"number\",\"value\": \"14081234567\"  },  {\"title\": \"Visit our site\",\"type\": \"web\",\"value\": \"https://www.egain.com/\"  }]  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot or Agent can send template type of message with quick reply buttons to whatsapp user using this type of message.\nTemplate must be approved by whatsapp.\n"},"components/examples/request_customer_to_signin":{"id":"components/examples/request_customer_to_signin","value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.authentication"},"content":{"json":"{  \"type\": \"authentication\",  \"version\": \"1\",  \"authentication\": {\"version\": \"2.0\",\"icon\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\",\"oauth2\": {  \"responseType\": \"code\",  \"scope\": [\"r_liteprofile\"  ],  \"redirectURI\": \"https://example.com/auth/linkedin/callback\"}  },  \"receivedMessage\": {\"title\": \"Sign In\",\"subtitle\": \"Log in with your credentials\"  },  \"replyMessage\": {\"title\": \"Sign In Success\",\"subtitle\": \"You are now authenticated\"  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot or Agent can request customer to sign in, using this type of message.\n"},"components/examples/send_app":{"id":"components/examples/send_app","value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.app"},"content":{"json":"{  \"type\": \"app\",  \"version\": \"1\",  \"app\": {\"icon\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\",\"id\": \"<app - store - id>\",\"name\": \"Name of the App\",\"url\": \"?data=passed-to-app&data2=more-data-passed-to-app\",\"useLiveLayout\": \"true\"  },  \"receivedMessage\": {\"title\": \"Title of Bubble\",\"subtitle\": \"subtitle of bubble\"  },  \"replyMessage\": {\"title\": \"Title of Bubble\",\"subtitle\": \"subtitle of bubble\"  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot or Agent can send app type of request to customer using this type of message.\nThis is typically used for sending Apple's iMessage type message https://developer.apple.com/imessage/\n"},"components/examples/send_form":{"id":"components/examples/send_form","value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.form"},"content":{"json":"{  \"type\": \"form\",  \"version\": \"1\",  \"form\": {\"version\": \"1.1\",\"template\": \"messageForms\",\"data\": {  \"startPageIdentifier\": \"0\",  \"showSummary\": true,  \"splash\": {\"header\": \"Apple Card\",\"splashtext\": \"Kindly answer the following questions to help us dispute this transaction.\",\"buttonTitle\": \"Continue\",\"imageid\": \"2\"  },  \"pages\": [{  \"pageIdentifier\": \"0\",  \"type\": \"select\",  \"title\": \"Type of Product\",  \"subtitle\": \"Was the merchandise you received defective or not as the merchant described?\",  \"multipleSelection\": true,  \"nextPageIdentifier\": \"1\",  \"items\": [{  \"title\": \"Option 1\",  \"value\": \"option1\",  \"identifier\": \"001\"},{  \"title\": \"Option 2\",  \"value\": \"option2\",  \"identifier\": \"002\"},{  \"title\": \"Option 3\",  \"value\": \"option3\",  \"identifier\": \"003\"},{  \"title\": \"Option 4\",  \"value\": \"option4\",  \"identifier\": \"004\"},{  \"title\": \"Option 5\",  \"value\": \"option5\",  \"identifier\": \"005\"},{  \"title\": \"Option 6\",  \"value\": \"option6\",  \"identifier\": \"006\"}  ]},{  \"pageIdentifier\": \"1\",  \"type\": \"select\",  \"title\": \"Item Condition\",  \"subtitle\": \"Was the merchandise you received defective or not as the merchant described?\",  \"multipleSelection\": false,  \"items\": [{  \"title\": \"Defective\",  \"value\": \"defective\",  \"identifier\": \"101\",  \"nextPageIdentifier\": \"2\"},{  \"title\": \"Not as described\",  \"value\": \"notAsDescribed\",  \"identifier\": \"102\",  \"nextPageIdentifier\": \"3\"}  ]},{  \"pageIdentifier\": \"2\",  \"type\": \"select\",  \"title\": \"Supporting Documents\",  \"subtitle\": \"Do you have any supporting documents that demonstrate that the product quality was not sufficient?\",  \"multipleSelection\": false,  \"items\": [{  \"title\": \"Yes\",  \"value\": \"yes\",  \"nextPageIdentifier\": \"3\"},{  \"title\": \"No\",  \"value\": \"no\",   \"nextPageIdentifier\": \"3\"}  ]},{  \"pageIdentifier\": \"3\",  \"type\": \"picker\",  \"pickerTitle\": \"Select Your Region\",  \"nextPageIdentifier\": \"4\",  \"items\": [{  \"title\": \"APAC\",  \"value\": \"apac\"},{  \"title\": \"EMEA\",  \"value\": \"emea\"},{  \"title\": \"LATAM\",  \"value\": \"latam\"},{  \"title\": \"NAM\",  \"value\": \"nam\"}  ]},{  \"pageIdentifier\": \"4\",  \"type\": \"datePicker\",  \"title\": \"Retrieval Date\",  \"subtitle\": \"What date did you receive, or expect to receive the product?\",  \"nextPageIdentifier\": \"5\",  \"options\": {\"startDate\": \"2020-02-12\",\"maximumDate\": \"2020-02-13\",\"minimumDate\": \"2020-01-01\",\"dateFormat\": \"MM/dd/yyyy\"  }},{  \"pageIdentifier\": \"5\",  \"type\": \"input\",  \"title\": \"Remaining Issues\",  \"subtitle\": \"Please provide details about remaining issue\",  \"nextPageIdentifier\": \"6\",  \"options\": {\"required\": true,\"inputType\": \"multiline\",\"maximumCharacterCount\": 300,\"keyboardType\": \"UIKeyboardTypeEmailAddress\"  }},{  \"pageIdentifier\": \"6\",  \"type\": \"input\",  \"title\": \"Product name\",  \"subtitle\": \"Please provide name of the product\",  \"options\": {\"required\": false,\"inputType\": \"singleline\",\"maximumCharacterCount\": 25,\"keyboardType\": \"UIKeyboardTypePhonePad\"  },  \"submitForm\": true}  ]}  },  \"images\": [{  \"data\": \"base64encoded-image-file\",  \"imageid\": \"1\"},{  \"data\": \"base64encoded-image-file\",  \"imageid\": \"2\"}  ],  \"receivedMessage\": {\"title\": \"Apple Card Dispute Form\",\"subtitle\": \"Please fill out the following dispute form.\",\"style\": \"small\",\"imageid\": \"1\"  },  \"replyMessage\": {\"title\": \"Tap to view your response.\",\"subtitle\": \"\",\"style\": \"small\",\"imageid\": \"1\"  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}}},"components/examples/send_payment_request":{"id":"components/examples/send_payment_request","value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.payment"},"content":{"json":"{ \"type\": \"payment\",  \"version\": \"1\",  \"data\": {\"images\": [{\"url\": \"https://upload.wikimedia.org/wikipedia/commons/thumb/3/39/Salmo_salar.jpg/320px-Salmo_salar.jpg\",\"imageid\": \"1\"}],\"payment\": {\"endpoints\": {\"paymentGatewayUrl\": \"https://qa-messaginghub.ezdev.net/egain/notify/v1/webhooks/apple/payment/gateway\"},\"paymentRequest\": {\"applePay\": { \"merchantCapabilities\": [\"supports3DS\",\"supportsDebit\",\"supportsCredit\" ], \"supportedNetworks\": [\"amex\",\"visa\",\"discover\",\"masterCard\" ]},\"countryCode\": \"US\",\"currencyCode\": \"USD\",\"domainName\": \"qa-messaginghub.ezdev.net\",\"lineItems\": [ {\"amount\": \"1.00\",\"label\": \"Salmon\",\"type\": \"final\" }, {\"amount\": \"2.00\",\"label\": \"Halibut\",\"type\": \"final\" },{\"amount\": \"0.50\",\"label\": \"Shipping\",\"type\": \"final\" }],\"requiredBillingContactFields\": [ \"post\"],\"requiredShippingContactFields\": [ \"post\", \"phone\", \"email\", \"name\"],\"shippingMethods\": [ {\"amount\": \"0.00\",\"detail\": \"Available within an hour\",\"identifier\": \"in_store_pickup\",\"label\": \"In-Store\" }, {\"amount\": \"0.01\",\"detail\": \"5-8 Business Days\",\"identifier\": \"flat_rate_shipping_id_2\",\"label\": \"UPS\" }],\"total\": { \"amount\": \"3.50\", \"label\": \"Sams Fish\", \"type\": \"final\"}}}  },  \"receivedMessage\": {\"imageIdentifier\": \"1\",\"style\": \"large\",\"subtitle\": \"$3.50 at Sams Fish\",\"title\": \"Sams Fish Invoice\"  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}}},"components/examples/link_conversation_with_existing_case":{"id":"components/examples/link_conversation_with_existing_case","value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"escalation.transfer"},"attributes":{"attribute":[{"external":false,"object":"activity","name":"case_id","value":"123456"}]},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"At the time of escalation sender application can provide case id for chat activity that will be created for conversation\nIt must be valid existing case id.\n"},"components/examples/send_error":{"id":"components/examples/send_error","value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"error"},"parent":{"id":"4b9ae9f9-c91c-49f9-a146-d832131606e6","messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3"},"content":{"json":"{\"code\":\"400-221\", \"error\":\"Message could not be delivered because media files are disabled.\"}"},"sender":{"type":"customer","participant":{"name":"customer_name"}}}]}},"description":"Participants in conversation can send error message back to sender if there is failure while processing message.\nInclude id and messageId of parent message in payload, so that sender can figure out which message has failed.\n"},"components/examples/send_delivered_status":{"id":"components/examples/send_delivered_status","value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"status.delivered"},"parent":{"id":"4b9ae9f9-c91c-49f9-a146-d832131606e6","messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3"},"sender":{"type":"customer","participant":{"name":"customer_name"}}}]}}},"components/examples/send_read_status":{"id":"components/examples/send_read_status","value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"status.read"},"parent":{"id":"4b9ae9f9-c91c-49f9-a146-d832131606e6","messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3"},"sender":{"type":"customer","participant":{"name":"customer_name"}}}]}}},"components/examples/end_conversation":{"id":"components/examples/end_conversation","value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"conversation.end"},"sender":{"type":"customer","participant":{"name":"custom_bot_name"}}}]}},"description":"Any participant( customet/bot/agent) can end the conversation by sending message with type 'conversation.end'.\n"},"components/examples/survey_from_customer":{"id":"components/examples/survey_from_customer","value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"type":"survey.form","parent":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"}},"type":{"value":"text"},"content":{"json":"{ \"question\" : [{\"value\":\"How would you rate the quality of the answers you received?\",\"answer\":\"5\"}]}"},"sender":{"type":"customer","participant":{"name":"custom_bot_name"}}}]}}},"components/examples/Custom_bot_start_conversation":{"id":"components/examples/Custom_bot_start_conversation","value":{"messages":{"message":[{"messageId":"9e32007c-5952-4dc0-8ac8-516c2389ae56","conversation":{"account":{"address":"byocv3","channel":{"type":"byocv3"}},"conversationContact":"phone.mobile","lookupContact":"phone.mobile","entryPoint":{"id":"1005"},"customer":{"name":"John smith","type":"individual","attributes":[{"name":"group","value":"eGain"}],"contacts":{"contact":[{"type":"phone","subType":"mobile","address":"923456788"}]}},"clientInfo":{"timeOffset":30,"referrerName":"DD","referrerUrl":"http://egain.com"},"messages":{"message":[{"messageId":"96ea3afb-b462-2ea4-7aed-500020a648f3","type":{"value":"text"},"content":{"text":"I have a question related to my recent order"},"sender":{"type":"customer","participant":{"name":"customer_name"}},"recipients":{"recipient":[{"type":"custom_bot","participant":{"name":"custom_bot_name"}}]},"status":"sent","sent":"2022-04-25T16:21:03.817Z"},{"messageId":"da2efe76-22f1-4461-ab6d-989068608286","type":{"value":"text"},"content":{"text":"ok","redact":false},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}},"recipients":{"recipient":[{"type":"customer","participant":{"name":"John smith"}}]},"status":"failed","sent":"2022-04-25T16:21:05.199Z"},{"messageId":"c51de57f-c07a-4154-98e1-989ecb23ab05","type":{"value":"text"},"content":{"text":"escalate","redact":false},"sender":{"type":"customer","participant":{"name":"customer_name"}},"recipients":{"recipient":[{"type":"custom_bot","participant":{"name":"custom_bot_name"}}]},"status":"sent","sent":"2022-04-25T16:21:13.926Z"}]}},"type":{"value":"escalation.transfer"},"content":{"text":"Including agent to the conversation","redact":false},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}},"recipients":{"recipient":[{"type":"egain_agent"}]}}]}}},"components/examples/bot_escalate_conversation_with_preferred_agent":{"id":"components/examples/bot_escalate_conversation_with_preferred_agent","value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7","preferredAgent":{"id":"1234","userName":"agent007"}},"type":{"value":"escalation.transfer"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"description":"Bot application can escalate conversation to preferred Agent by sending 'escalation.transfer' type message with preferred agent id or userName or both.\n"},"components/examples/agentAvailable":{"id":"components/examples/agentAvailable","value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"entryPoint":{"id":"custom.1234"}},"type":{"value":"agent.available"},"sender":{"type":"custom_agent","participant":{"name":"custom_agent_name"}}}]}},"description":"Agent client application can send this type of message to inform Conversation Hub about agent availability for entry point.\n"},"components/examples/agentUnavailable":{"id":"components/examples/agentUnavailable","value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"entryPoint":{"id":"custom.1234"}},"type":{"value":"agent.unavailable"},"sender":{"type":"custom_agent","participant":{"name":"custom_agent_name"}}}]}},"description":"Agent client application can send this type of message to inform Conversation Hub about agent unavailability for entry 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number : 1234"},{"external":false,"object":"activity","name":"custom.crmId","value":"123456"}]},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}}},"components/examples/Invalid_Completed_Expired_Conversation":{"id":"components/examples/Invalid_Completed_Expired_Conversation","value":{"code":"400-630","developerMessage":"Following conversation id is invalid, completed or expired : <conversationId>."},"description":"If sender sends a message with invalid conversation id or conversation is either expired or completed.\nIf conversation is expired or invalid, sender should send same message again without old conversation id, \nin that case Conversation Hub will generate new conversation.\n"},"components/examples/Sender_Not_Allowed_To_Send_Message_Type":{"id":"components/examples/Sender_Not_Allowed_To_Send_Message_Type","value":{"code":"400-199","developerMessage":"Invalid value of attribute 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Please contact your administrator."},"key":"Internal Server Error","summary":"Internal Server Error","id":"paths/~1participants/get/responses/500/content/application~1json/examples/Internal Server Error"},"paths/~1participants~1{id}/get/responses/200/content/application~1json/example":{"value":{"id":"ae103957-9c82-4fa8-a34e-925be85e06ec","name":"custom_bot_participant","type":"custom_bot","active":true,"application":{"id":"9d091084-3ca8-4afc-97e1-8b0ad52fc38f"},"created":"2021-03-06T21:16:36.838Z","modified":"2021-03-06T21:16:36.838Z"},"id":"paths/~1participants~1{id}/get/responses/200/content/application~1json/example"},"paths/~1participants~1{id}/get/responses/400/content/application~1json/examples/Unsupported Parameters":{"value":{"code":"400-101","developerMessage":"Unsupported query parameter(s) supplied: '<query_parameter>'."},"key":"Unsupported Parameters","summary":"Unsupported Parameters","id":"paths/~1participants~1{id}/get/responses/400/content/application~1json/examples/Unsupported Parameters"},"paths/~1participants~1{id}/get/responses/400/content/application~1json/examples/Invalid Value":{"value":{"code":"400-152","developerMessage":"Invalid value is provided in the request body for the following attribute:'<attribute_name>'."},"key":"Invalid Value","summary":"Invalid Value","id":"paths/~1participants~1{id}/get/responses/400/content/application~1json/examples/Invalid Value"},"paths/~1participants~1{id}/get/responses/400/content/application~1json/examples/Missing required query parameter":{"value":{"code":"400-112","developerMessage":"Required query parameter(s) is missing. The following parameters are required: '<query_parameter>'."},"key":"Missing required query parameter","summary":"Missing required query parameter","id":"paths/~1participants~1{id}/get/responses/400/content/application~1json/examples/Missing required query parameter"},"paths/~1participants~1{id}/get/responses/401/content/application~1json/examples/Invalid Authorization":{"value":{"code":"401-104","developerMessage":"Invalid or missing 'Authorization' header value."},"key":"Invalid Authorization","summary":"Invalid Authorization","description":"Invalid on expired Authorization. Generate new Authorization header and try again.\n","id":"paths/~1participants~1{id}/get/responses/401/content/application~1json/examples/Invalid Authorization"},"paths/~1participants~1{id}/get/responses/403/content/application~1json/examples/Required Scope Missing":{"value":{"code":"403-197","developerMessage":"Not authorized to perform the action."},"key":"Required Scope Missing","summary":"Required Scope Missing","description":"OAuth Client application used for generating Authorization token doesn't have required scope to call this API.\nRefer API description to know which scope needs to be assigned to OAuth client.\n","id":"paths/~1participants~1{id}/get/responses/403/content/application~1json/examples/Required Scope Missing"},"paths/~1participants~1{id}/get/responses/500/content/application~1json/examples/Internal Server Error":{"value":{"code":"500-100","developerMessage":"System is unable to process this request. Please contact your administrator."},"key":"Internal Server Error","summary":"Internal Server Error","id":"paths/~1participants~1{id}/get/responses/500/content/application~1json/examples/Internal Server Error"},"paths/~1participants~1{id}/put/requestBody/content/application~1json/example":{"value":{"name":"custom_bot_participant","type":"custom_bot","active":true,"application":{"id":"9d091084-3ca8-4afc-97e1-8b0ad52fc38f"},"modified":"2021-03-06T21:16:36.838Z"},"id":"paths/~1participants~1{id}/put/requestBody/content/application~1json/example"},"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Required Attribute missing":{"value":{"code":"400-143","developerMessage":"Required attribute is missing in the request body: <attribute>"},"key":"Required Attribute missing","summary":"Required Attribute missing","description":"Required attribute is missing in payload","id":"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Required Attribute missing"},"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Duplicate Resource Found":{"value":{"code":"400-138","developerMessage":"Duplicate resource present in request body: <duplicate_value>"},"key":"Duplicate Resource Found","summary":"Duplicate Resource Found","description":"Resouce with same details found","id":"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Duplicate Resource Found"},"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Unallowed attribute value":{"value":{"code":"400-196","developerMessage":"Invalid value of attribute <attrbiute>, expected values are: [<possible_values>]."},"key":"Unallowed attribute value","summary":"Unallowed attribute value","description":"One of the attribute has value which is not allowed","id":"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Unallowed attribute value"},"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Max length exceeded":{"value":{"code":"400-358","developerMessage":"The value provided for <attribute> is more than the maximum allowed length of <limit>"},"key":"Max length exceeded","summary":"Max length exceeded","description":"Attribute value has length that exceeds limit","id":"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Max length exceeded"},"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Unknown Attribute Present":{"value":{"code":"400-420","developerMessage":"<attribute>: is not defined in the schema and the schema does not allow additional properties"},"key":"Unknown Attribute Present","summary":"Unknown Attribute Present","description":"Unknown attribute present in request body","id":"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Unknown Attribute Present"},"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Value doesn't match pattern":{"value":{"code":"400-414","developerMessage":"Value(s) of request body attribute <attribute> must match the following format: ^[A-Za-z0-9\\\\-_ ]+$."},"key":"Value doesn't match pattern","summary":"Value doesn't match pattern","description":"Attribute value doesn't match pattern of allowed characters","id":"paths/~1participants~1{id}/put/responses/400/content/application~1json/examples/Value doesn't match pattern"},"paths/~1participants~1{id}/put/responses/401/content/application~1json/examples/Invalid Authorization":{"value":{"code":"401-104","developerMessage":"Invalid or missing 'Authorization' header value."},"key":"Invalid Authorization","summary":"Invalid Authorization","description":"Invalid on expired Authorization. Generate new Authorization header and try again.\n","id":"paths/~1participants~1{id}/put/responses/401/content/application~1json/examples/Invalid Authorization"},"paths/~1participants~1{id}/put/responses/403/content/application~1json/examples/Required Scope Missing":{"value":{"code":"403-197","developerMessage":"Not authorized to perform the action."},"key":"Required Scope Missing","summary":"Required Scope Missing","description":"OAuth Client application used for generating Authorization token doesn't have required scope to call this API.\nRefer API description to know which scope needs to be assigned to OAuth client.\n","id":"paths/~1participants~1{id}/put/responses/403/content/application~1json/examples/Required Scope Missing"},"paths/~1participants~1{id}/put/responses/404/content/application~1json/examples/Resource Not Found":{"value":{"code":"404-101","developerMessage":"The following id does not exist: <id>"},"key":"Resource Not Found","summary":"Resource Not Found","description":"Resource not found","id":"paths/~1participants~1{id}/put/responses/404/content/application~1json/examples/Resource Not Found"},"paths/~1participants~1{id}/put/responses/500/content/application~1json/examples/Internal Server Error":{"value":{"code":"500-100","developerMessage":"System is unable to process this request. Please contact your administrator."},"key":"Internal Server Error","summary":"Internal Server Error","id":"paths/~1participants~1{id}/put/responses/500/content/application~1json/examples/Internal Server Error"},"paths/~1participants~1{id}/delete/responses/400/content/application~1json/examples/Unsupported Parameters":{"value":{"code":"400-101","developerMessage":"Unsupported query parameter(s) supplied: '<query_parameter>'."},"key":"Unsupported Parameters","summary":"Unsupported Parameters","id":"paths/~1participants~1{id}/delete/responses/400/content/application~1json/examples/Unsupported Parameters"},"paths/~1participants~1{id}/delete/responses/400/content/application~1json/examples/Invalid Value":{"value":{"code":"400-152","developerMessage":"Invalid value is provided in the request body for the following attribute:'<attribute_name>'."},"key":"Invalid Value","summary":"Invalid Value","id":"paths/~1participants~1{id}/delete/responses/400/content/application~1json/examples/Invalid Value"},"paths/~1participants~1{id}/delete/responses/400/content/application~1json/examples/Missing required query parameter":{"value":{"code":"400-112","developerMessage":"Required query parameter(s) is missing. The following parameters are required: '<query_parameter>'."},"key":"Missing required query parameter","summary":"Missing required query parameter","id":"paths/~1participants~1{id}/delete/responses/400/content/application~1json/examples/Missing required query parameter"},"paths/~1participants~1{id}/delete/responses/401/content/application~1json/examples/Invalid Authorization":{"value":{"code":"401-104","developerMessage":"Invalid or missing 'Authorization' header value."},"key":"Invalid Authorization","summary":"Invalid Authorization","description":"Invalid on expired Authorization. Generate new Authorization header and try again.\n","id":"paths/~1participants~1{id}/delete/responses/401/content/application~1json/examples/Invalid Authorization"},"paths/~1participants~1{id}/delete/responses/403/content/application~1json/examples/Required Scope Missing":{"value":{"code":"403-197","developerMessage":"Not authorized to perform the action."},"key":"Required Scope Missing","summary":"Required Scope Missing","description":"OAuth Client application used for generating Authorization token doesn't have required scope to call this API.\nRefer API description to know which scope needs to be assigned to OAuth client.\n","id":"paths/~1participants~1{id}/delete/responses/403/content/application~1json/examples/Required Scope Missing"},"paths/~1participants~1{id}/delete/responses/404/content/application~1json/examples/Resource Not Found":{"value":{"code":"404-101","developerMessage":"The following id does not exist: <id>"},"key":"Resource Not Found","summary":"Resource Not Found","description":"Resource not found","id":"paths/~1participants~1{id}/delete/responses/404/content/application~1json/examples/Resource Not Found"},"paths/~1participants~1{id}/delete/responses/500/content/application~1json/examples/Internal Server Error":{"value":{"code":"500-100","developerMessage":"System is unable to process this request. Please contact your administrator."},"key":"Internal Server Error","summary":"Internal Server Error","id":"paths/~1participants~1{id}/delete/responses/500/content/application~1json/examples/Internal Server Error"},"paths/~1channels/post/requestBody/content/application~1json/examples/Create BYOC channel":{"value":{"type":"custom_channel","icon":"<base64>","displayName":"Custom Channel","description":"Custom Channel","active":true,"restrictions":{"inbound":{"maxTextLength":140,"features":["typing_events","attachments","richText"],"attachmentPolicy":{"enabled":true,"maxSize":12345,"type":"block","extensions":["bat","exe"]}},"outbound":{"maxTextLength":140,"systemMessages":true,"midChatAuth":true,"features":["typing_events","attachments","richText"],"richMessageTypes":["listpicker","quickreply","timepicker","richlink"],"attachmentPolicy":{"enabled":true,"maxSize":12345,"type":"allow","extensions":["jpeg","txt"]}}},"l10nProperties":[{"language":"en-US","properties":[{"name":"msg_hub_retain_and_retry","value":"Thank you for reaching out. We will respond to you at the earliest."},{"name":"msg_hub_off_hours","value":"Thank you for your inquiry. Our service hours are 9am-5pm PST, Monday-Friday. If you are trying within the service hours and still getting this message, please try again after some time."},{"name":"msg_hub_invalid_content_type_to_customer","value":"This content type is not currently supported."},{"name":"msg_hub_invalid_content_type_to_agent","value":"This content type is not currently supported."},{"name":"msg_hub_channel_msg_failed","value":"Message could not be delivered. Please try again after some time."},{"name":"msg_hub_blocked_file_extension","value":"Attachment file type '{0}' is not allowed."},{"name":"msg_hub_attachment_size_exceeds_limit","value":"File could not be sent. It exceeded the maximum limit of {0}"}]}]},"key":"Create BYOC channel","summary":"Create BYOC channel","description":"This is sample payload to create BYOC channel.\nAdd base64 encoded image as value of 'icon' attribute before creating channel.\n","id":"paths/~1channels/post/requestBody/content/application~1json/examples/Create BYOC channel"},"paths/~1channels/post/requestBody/content/application~1json/examples/Create Google Business Messaging Channel":{"value":{"type":"google_business_messaging","displayName":"Google Business Messaging","description":"Created for 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j592uIl25lyKDmcBjPHf/8GWaWtfRmFsg2UJA+UoYpUBCep5GXYRH3sf50ye+ZGFDWKYyTxrfeYgAfNZ39fVHrlbh3ycnERudcb4+5SZ2mRY98mfp1HkjpEii2euQsYEJ55BRY3Hnvv5qI36kS5T58JdgjhrxsyPFDZwF5ufD1eq72+i73efIfjomZ9/KcRpu6x/91DD1OYOdUq7XGZI5jjz5iezJvRLiJRmYFx0XU0pnQuo6Tf/ZfdH+/Y0EapjpZpuuC1E0gpIzBvsAVl+P+RMqFYwMAZc8agquWYqSvSj6nA8xAAD47EeOFeS2oUh1olUMGIvaxj4MWvM1TbT7vgbVm5BsNg8zJmba4YBMIrqvjvWKLNsXsd9coKXjxc4B5gzADEaeqBXA84JQyCYTh/WW30rv/kJQmtjaXV/03DB2ajyplGV2FUd7B0fGEiS1SMo32UWrs/heKibE2CLyqqhV175TcYSTJC5GpojOftzOFaWMVACL+vqoYNNjv6AaVSuVgG3Sg4j4LBeYj05XAowdP1tfVgf+CaZe0dhdI19Ix0wrJfBbbSUOqtp/QgiBF3MZzKWwBajaD55VqoeqroecNiHYyTTusyWAERhSJ8tydx6M0JL9cZrfVPHtdSeqxvwSm/qW4d1Jj9xmPxnd+QaB0dG2jAMM0/p1EzWW8TOcOVkcWPUUG/UjrcgfgMLtEtKzWWVmh4yNcLTcuW41qgPYnXeAzBryuWA5msVFJGg67p5AKI7OGzUmW6OiFqeRdte01y92qjVXr16+/bVq1eNRtW0OgJZ8EiSpN2GYuv/7Dj7PmmnyLzLQEfmJsQWEQsSJ7Y3ugQ5ODg4ODg4ODg4ODg4ODg4ODg4ODg4ODg4ODg4ODg4ODjeJfwPBW3IvLn7DRAAAAAASUVORK5CYII=","restrictions":{"outbound":{"maxTextLength":3000,"systemMessages":false,"midChatAuth":false,"richMessageTypes":["listpicker","quickreply"],"features":["attachments","typing_events"],"attachmentPolicy":{"enabled":true,"maxSize":5242880,"type":"allow","extensions":["jpeg","jpg","png"]}}}},"key":"Create Google Business Messaging Channel","summary":"Create Google Business Messaging Channel","description":"This is sample payload to create Google business messaging channel.\n","id":"paths/~1channels/post/requestBody/content/application~1json/examples/Create Google Business Messaging Channel"},"paths/~1channels/post/requestBody/content/application~1json/examples/Create Twilio SMS channel":{"value":{"type":"sms_twilio","displayName":"SMS","description":"Created for PurpleNile","icon":"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","restrictions":{"outbound":{"maxTextLength":10000,"systemMessages":false,"midChatAuth":false,"richMessageTypes":["listpicker","quickreply"],"features":["attachments"],"attachmentPolicy":{"enabled":true,"maxSize":524288,"type":"allow","extensions":["jpeg","jpg","png"]}}},"l10nProperties":[{"language":"en-US","properties":[{"name":"msg_hub_retain_and_retry","value":"Thank you for reaching out. We will respond to you at the earliest."},{"name":"msg_hub_off_hours","value":"Thank you for your inquiry. Our service hours are 9am-5pm PST, Monday-Friday. If you are trying within the service hours and still getting this message, please try again after some time."},{"name":"msg_hub_invalid_content_type_to_customer","value":"This content type is not currently supported."},{"name":"msg_hub_invalid_content_type_to_agent","value":"This content type is not currently supported."},{"name":"msg_hub_channel_msg_failed","value":"Message could not be delivered. Please try again after some time."},{"name":"msg_hub_blocked_file_extension","value":"Attachment file type '{0}' is not allowed."},{"name":"msg_hub_attachment_size_exceeds_limit","value":"File could not be sent. It exceeded the maximum limit of {0}"},{"name":"msg_hub_sms_optout_response","value":"You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."}]}]},"key":"Create Twilio SMS channel","summary":"Create Twilio SMS channel","description":"This is sample payload to create Twilio SMS channel.\n","id":"paths/~1channels/post/requestBody/content/application~1json/examples/Create Twilio SMS channel"},"paths/~1channels/post/requestBody/content/application~1json/examples/Create Whatsapp channel":{"value":{"type":"whatsapp","displayName":"WhatsApp","description":"Created for PurpleNile","icon":"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","restrictions":{"outbound":{"maxTextLength":1600,"systemMessages":false,"midChatAuth":false,"richMessageTypes":["listpicker","quickreply","template"],"features":["attachments","delivery_receipts"],"customerServiceWindow":{"durationMinutes":1440,"continueMessageTypes":["template"]},"attachmentPolicy":{"enabled":true,"maxSize":5242880,"type":"allow","extensions":["jpeg","jpg","png","pdf"]}}},"l10nProperties":[{"language":"en-US","properties":[{"name":"msg_hub_retain_and_retry","value":"Thank you for reaching out. We will respond to you at the earliest."},{"name":"msg_hub_off_hours","value":"Thank you for your inquiry. Our service hours are 9am-5pm PST, Monday-Friday. If you are trying within the service hours and still getting this message, please try again after some time."},{"name":"msg_hub_invalid_content_type_to_customer","value":"This content type is not currently supported."},{"name":"msg_hub_invalid_content_type_to_agent","value":"This content type is not currently supported."},{"name":"msg_hub_channel_msg_failed","value":"Message could not be delivered. Please try again after some time."},{"name":"msg_hub_blocked_file_extension","value":"Attachment file type '{0}' is not allowed."},{"name":"msg_hub_attachment_size_exceeds_limit","value":"File could not be sent. 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We will respond to you at the earliest."},{"name":"msg_hub_off_hours","value":"Thank you for your inquiry. Our service hours are 9am-5pm PST, Monday-Friday. If you are trying within the service hours and still getting this message, please try again after some time."},{"name":"msg_hub_invalid_content_type_to_customer","value":"This content type is not currently supported."},{"name":"msg_hub_invalid_content_type_to_agent","value":"This content type is not currently supported."},{"name":"msg_hub_channel_msg_failed","value":"Message could not be delivered. Please try again after some time."},{"name":"msg_hub_blocked_file_extension","value":"Attachment file type '{0}' is not allowed."},{"name":"msg_hub_attachment_size_exceeds_limit","value":"File could not be sent. 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bot":{"value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"text"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}},"content":{"text":"Please enter your order number"}}]}},"key":"Reply from Custom bot","summary":"Reply from Custom bot","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Reply from Custom bot"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Escalate conversation from bot to agent":{"value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"escalation.transfer"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Escalate conversation from bot to agent","summary":"Escalate conversation from bot to agent","description":"Bot application 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bot\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Handoff conversation from agent to bot"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send typing event":{"value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"typing.start"},"sender":{"type":"customer","participant":{"name":"customer_name"}}}]}},"key":"Send typing event","summary":"Send typing event","description":"Participants in conversation ( customer/botagent) can send typing events to each other.\nSend 'typing.start' type of message to indicate start of the typing event and 'typing.end' to indicate end of typing event.\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send typing event"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Reply from eGain Agent":{"value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"text"},"sender":{"type":"egain_agent","participant":{"name":"egain_agent_name"}},"content":{"text":"How can I help you today ?"}},{"messageId":"41822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"text"},"content":{"text":"How can I help you today ?"},"sender":{"type":"egain_agent","participant":{"name":"egain_agent_name"}},"attachments":{"attachment":[{"name":"test.jpg","contentType":"image/jpeg","size":867,"url":"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg"},{"id":"862839d2-7cb3-4b38-90cd-5989a56e5d44"}]}}]}},"key":"Reply from eGain Agent","summary":"Reply from eGain Agent","description":"Message from eGain Agent to Conversation 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\"title\": \"Check latest collection \",   \"subtitle\": \"Only online\",   \"imageid\": \"1\",   \"list\": { \"multipleSelection\": false, \"sections\": [ {   \"multipleSelection\": false,   \"title\": \"Select Answer\",   \"order\": 0,   \"items\": [ {\"title\": \"Check trim T-shirt\",\"subtitle\": \"Available only online order.\",\"id\": \"100001\",\"imageid\": \"1\",\"actions\": [  {\"type\": \"postback\"  }] }, {\"title\": \"Classic trench coat\",\"subtitle\": \"Available in stores and online\",\"id\": \"100002\",\"imageid\": \"2\",\"actions\": [  {\"type\": \"postback\"  }] }   ] } ]   },   \"images\": [ { \"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\", \"imageid\": \"1\" }, { \"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\", \"imageid\": \"2\" {  \"type\": \"listpicker_with_images\",  \"version\": \"1\",  \"title\": \"Check latest collection \",  \"subtitle\": \"Only online\",  \"imageid\": \"1\",  \"list\": {\"multipleSelection\": false,\"sections\": [{  \"multipleSelection\": false,  \"title\": \"Select Answer\",  \"order\": 0,  \"items\": [{\"title\": \"Check trim T-shirt\",\"subtitle\": \"Available only online order.\",\"id\": \"100001\",\"imageid\": \"1\",\"actions\": [ {   \"type\": \"postback\" }]},{\"title\": \"Classic trench coat\",\"subtitle\": \"Available in stores and online\",\"id\": \"100002\",\"imageid\": \"2\",\"actions\": [ {   \"type\": \"postback\" }]}  ]}]  },  \"images\": [{\"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\",\"imageid\": \"1\"},{\"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\",\"imageid\": \"2\"}  ]}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Send Listpicker With Images","summary":"Send Listpicker With Images","description":"Bot or Agent type of client application can send multiple choice questions with images to customer by sending 'richMessage.listpicker' type of message.\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Listpicker With Images"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Timepicker":{"value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.timepicker"},"content":{"json":"{\"type\": \"timepicker\",\"id\": \"cd3e8271-2bd5-4489-b23b-c70a43058813\",\"version\": \"1\",\"style\": \"icon\",\"imageid\": \"1\",\"title\": \"Timelslot selector-4\",\"event\": {\"timezoneOffset\": 0,\"title\": \"Choose a timeslot\",\"timeslots\": [ { \"duration\": \"3600\", \"startTime\": \"2020-12-31T17:00+0000\", \"id\": \"1000006\" }, { \"duration\": \"3600\", \"startTime\": \"2020-12-31T18:00+0000\", \"id\": \"1000007\" }],\"location\": { \"latitude\": 37.7725, \"longitude\": -122.4311, \"radius\": 100, \"title\": \"Building One\"}},\"images\": [{ \"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\", \"imageid\": \"1\"}]}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Send Timepicker","summary":"Send Timepicker","description":"Bot or Agent type of client application can send pickup options or timeslots to customer using this type of message.\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Timepicker"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Rich Link":{"value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.richlink"},"content":{"json":"{  \"version\": \"1\",  \"type\": \"web_url\",  \"imageid\": \"1\",  \"images\": [{  \"title\": \"Winter Jackets!!\",  \"url\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\",  \"link\": \"https://aznadestzwa07.egdemo.info/purplenile/collection.html\",  \"imageid\": \"1\",  \"mimeType\": \"image/jpg\",  \"style\": \"icon\"}  ]}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Send Rich Link","summary":"Send Rich Link","description":"Bot or Agent type of client application can send rich links to customer using this type of message\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Rich Link"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Quick Replies":{"value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.quickreply"},"content":{"json":"{  \"type\": \"quickreply\",  \"version\": \"1\",  \"quickReply\": {\"title\": \"How was your experience\",\"items\": [  {\"title\": \"Great\"  },  {\"title\": \"Decent\"  },  {\"title\": \"Terrible\"  }]  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Send Quick Replies","summary":"Send Quick Replies","description":"Bot or Agent can suggest reply to customer using this type of message. This is typically shown in bubble on customer side, \nwhere customer can just tap on it to send reply instead of actually typing it.\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Quick Replies"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Template":{"value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.template"},"content":{"json":"{\"type\": \"template\",\"version\": \"1\",\"template\": { \"title\": \"Hi {{1}}, thanks for your order {{2}} placed on {{3}}. Your order has shipped. You can get a tracking update any time by replying TRACK.\", \"items\": [{\"id\": \"1\",\"value\": \"Bob\"},{\"id\": \"2\",\"value\": \"12345\"},{\"id\": \"3\",\"value\": \"01/21/23\"} ]}}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Send Template","summary":"Send Template","description":"Bot or Agent can send template type of message to whatsapp user using this type of message.\nTemplate must be approved by whatsapp.\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Template"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Template with quick reply buttons":{"value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.template"},"content":{"json":"{\"type\": \"template\",\"version\": \"1\",\"subtype\": \"quick_reply\",\"template\": {\"title\": \"Hi {{1}}, thanks for your order {{2}} placed on {{3}}. Your order has shipped. You can get a tracking update any time by replying TRACK.\",\"items\": [{ \"id\": \"1\", \"value\": \"Bob\"},{ \"id\": \"2\", \"value\": \"12345\"},{ \"id\": \"3\", \"value\": \"01/21/23\"}],\"buttons\": [{ \"title\": \"Thank you\"},{ \"title\": \"I did not order this\"},{ \"title\": \"TRACK\"}]}}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Send Template with quick reply buttons","summary":"Send Template with quick reply buttons","description":"Bot or Agent can send template type of message with quick reply buttons to whatsapp user using this type of message.\nTemplate must be approved by whatsapp.\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Template with quick reply buttons"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Template with call to action buttons":{"value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.template"},"content":{"json":"{  \"type\": \"template\",  \"version\": \"1\",  \"subtype\": \"click_to_action\",  \"template\": {\"title\": \"Hi {{1}}, thanks for your order {{2}} placed on {{3}}. Your order has shipped. You can get a tracking update any time by replying TRACK.\",\"items\": [  {\"id\": \"1\",\"value\": \"Bob\"  },  {\"id\": \"2\",\"value\": \"12345\"  },  {\"id\": \"3\",\"value\": \"01/21/23\"  }],\"buttons\": [  {\"title\": \"Call us\",\"type\": \"number\",\"value\": \"14081234567\"  },  {\"title\": \"Visit our site\",\"type\": \"web\",\"value\": \"https://www.egain.com/\"  }]  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Send Template with call to action buttons","summary":"Send Template with call to action buttons","description":"Bot or Agent can send template type of message with quick reply buttons to whatsapp user using this type of message.\nTemplate must be approved by whatsapp.\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Template with call to action buttons"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Request customer to sign in":{"value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.authentication"},"content":{"json":"{  \"type\": \"authentication\",  \"version\": \"1\",  \"authentication\": {\"version\": \"2.0\",\"icon\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\",\"oauth2\": {  \"responseType\": \"code\",  \"scope\": [\"r_liteprofile\"  ],  \"redirectURI\": \"https://example.com/auth/linkedin/callback\"}  },  \"receivedMessage\": {\"title\": \"Sign In\",\"subtitle\": \"Log in with your credentials\"  },  \"replyMessage\": {\"title\": \"Sign In Success\",\"subtitle\": \"You are now authenticated\"  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Request customer to sign in","summary":"Request customer to sign in","description":"Bot or Agent can request customer to sign in, using this type of message.\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Request customer to sign in"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send iMessage":{"value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.app"},"content":{"json":"{  \"type\": \"app\",  \"version\": \"1\",  \"app\": {\"icon\": \"https://images-na.ssl-images-amazon.com/images/I/41yy1%2B08agL._SR38,50_.jpg\",\"id\": \"<app - store - id>\",\"name\": \"Name of the App\",\"url\": \"?data=passed-to-app&data2=more-data-passed-to-app\",\"useLiveLayout\": \"true\"  },  \"receivedMessage\": {\"title\": \"Title of Bubble\",\"subtitle\": \"subtitle of bubble\"  },  \"replyMessage\": {\"title\": \"Title of Bubble\",\"subtitle\": \"subtitle of bubble\"  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Send iMessage","summary":"Send iMessage","description":"Bot or Agent can send app type of request to customer using this type of message.\nThis is typically used for sending Apple's iMessage type message https://developer.apple.com/imessage/\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send iMessage"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Form":{"value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.form"},"content":{"json":"{  \"type\": \"form\",  \"version\": \"1\",  \"form\": {\"version\": \"1.1\",\"template\": \"messageForms\",\"data\": {  \"startPageIdentifier\": \"0\",  \"showSummary\": true,  \"splash\": {\"header\": \"Apple Card\",\"splashtext\": \"Kindly answer the following questions to help us dispute this transaction.\",\"buttonTitle\": \"Continue\",\"imageid\": \"2\"  },  \"pages\": [{  \"pageIdentifier\": \"0\",  \"type\": \"select\",  \"title\": \"Type of Product\",  \"subtitle\": \"Was the merchandise you received defective or not as the merchant described?\",  \"multipleSelection\": true,  \"nextPageIdentifier\": \"1\",  \"items\": [{  \"title\": \"Option 1\",  \"value\": \"option1\",  \"identifier\": \"001\"},{  \"title\": \"Option 2\",  \"value\": \"option2\",  \"identifier\": \"002\"},{  \"title\": \"Option 3\",  \"value\": \"option3\",  \"identifier\": \"003\"},{  \"title\": \"Option 4\",  \"value\": \"option4\",  \"identifier\": \"004\"},{  \"title\": \"Option 5\",  \"value\": \"option5\",  \"identifier\": \"005\"},{  \"title\": \"Option 6\",  \"value\": \"option6\",  \"identifier\": \"006\"}  ]},{  \"pageIdentifier\": \"1\",  \"type\": \"select\",  \"title\": \"Item Condition\",  \"subtitle\": \"Was the merchandise you received defective or not as the merchant described?\",  \"multipleSelection\": false,  \"items\": [{  \"title\": \"Defective\",  \"value\": \"defective\",  \"identifier\": \"101\",  \"nextPageIdentifier\": \"2\"},{  \"title\": \"Not as described\",  \"value\": \"notAsDescribed\",  \"identifier\": \"102\",  \"nextPageIdentifier\": \"3\"}  ]},{  \"pageIdentifier\": \"2\",  \"type\": \"select\",  \"title\": \"Supporting Documents\",  \"subtitle\": \"Do you have any supporting documents that demonstrate that the product quality was not sufficient?\",  \"multipleSelection\": false,  \"items\": [{  \"title\": \"Yes\",  \"value\": \"yes\",  \"nextPageIdentifier\": \"3\"},{  \"title\": \"No\",  \"value\": \"no\",   \"nextPageIdentifier\": \"3\"}  ]},{  \"pageIdentifier\": \"3\",  \"type\": \"picker\",  \"pickerTitle\": \"Select Your Region\",  \"nextPageIdentifier\": \"4\",  \"items\": [{  \"title\": \"APAC\",  \"value\": \"apac\"},{  \"title\": \"EMEA\",  \"value\": \"emea\"},{  \"title\": \"LATAM\",  \"value\": \"latam\"},{  \"title\": \"NAM\",  \"value\": \"nam\"}  ]},{  \"pageIdentifier\": \"4\",  \"type\": \"datePicker\",  \"title\": \"Retrieval Date\",  \"subtitle\": \"What date did you receive, or expect to receive the product?\",  \"nextPageIdentifier\": \"5\",  \"options\": {\"startDate\": \"2020-02-12\",\"maximumDate\": \"2020-02-13\",\"minimumDate\": \"2020-01-01\",\"dateFormat\": \"MM/dd/yyyy\"  }},{  \"pageIdentifier\": \"5\",  \"type\": \"input\",  \"title\": \"Remaining Issues\",  \"subtitle\": \"Please provide details about remaining issue\",  \"nextPageIdentifier\": \"6\",  \"options\": {\"required\": true,\"inputType\": \"multiline\",\"maximumCharacterCount\": 300,\"keyboardType\": \"UIKeyboardTypeEmailAddress\"  }},{  \"pageIdentifier\": \"6\",  \"type\": \"input\",  \"title\": \"Product name\",  \"subtitle\": \"Please provide name of the product\",  \"options\": {\"required\": false,\"inputType\": \"singleline\",\"maximumCharacterCount\": 25,\"keyboardType\": \"UIKeyboardTypePhonePad\"  },  \"submitForm\": true}  ]}  },  \"images\": [{  \"data\": \"base64encoded-image-file\",  \"imageid\": \"1\"},{  \"data\": \"base64encoded-image-file\",  \"imageid\": \"2\"}  ],  \"receivedMessage\": {\"title\": \"Apple Card Dispute Form\",\"subtitle\": \"Please fill out the following dispute form.\",\"style\": \"small\",\"imageid\": \"1\"  },  \"replyMessage\": {\"title\": \"Tap to view your response.\",\"subtitle\": \"\",\"style\": \"small\",\"imageid\": \"1\"  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Send Form","summary":"Send Form","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Form"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Apple pay request":{"value":{"messages":{"message":[{"messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"richMessage.payment"},"content":{"json":"{ \"type\": \"payment\",  \"version\": \"1\",  \"data\": {\"images\": [{\"url\": \"https://upload.wikimedia.org/wikipedia/commons/thumb/3/39/Salmo_salar.jpg/320px-Salmo_salar.jpg\",\"imageid\": \"1\"}],\"payment\": {\"endpoints\": {\"paymentGatewayUrl\": \"https://qa-messaginghub.ezdev.net/egain/notify/v1/webhooks/apple/payment/gateway\"},\"paymentRequest\": {\"applePay\": { \"merchantCapabilities\": [\"supports3DS\",\"supportsDebit\",\"supportsCredit\" ], \"supportedNetworks\": [\"amex\",\"visa\",\"discover\",\"masterCard\" ]},\"countryCode\": \"US\",\"currencyCode\": \"USD\",\"domainName\": \"qa-messaginghub.ezdev.net\",\"lineItems\": [ {\"amount\": \"1.00\",\"label\": \"Salmon\",\"type\": \"final\" }, {\"amount\": \"2.00\",\"label\": \"Halibut\",\"type\": \"final\" },{\"amount\": \"0.50\",\"label\": \"Shipping\",\"type\": \"final\" }],\"requiredBillingContactFields\": [ \"post\"],\"requiredShippingContactFields\": [ \"post\", \"phone\", \"email\", \"name\"],\"shippingMethods\": [ {\"amount\": \"0.00\",\"detail\": \"Available within an hour\",\"identifier\": \"in_store_pickup\",\"label\": \"In-Store\" }, {\"amount\": \"0.01\",\"detail\": \"5-8 Business Days\",\"identifier\": \"flat_rate_shipping_id_2\",\"label\": \"UPS\" }],\"total\": { \"amount\": \"3.50\", \"label\": \"Sams Fish\", \"type\": \"final\"}}}  },  \"receivedMessage\": {\"imageIdentifier\": \"1\",\"style\": \"large\",\"subtitle\": \"$3.50 at Sams Fish\",\"title\": \"Sams Fish Invoice\"  }}"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Send Apple pay request","summary":"Send Apple pay request","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Apple pay request"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Link Conversation with existing case":{"value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"escalation.transfer"},"attributes":{"attribute":[{"external":false,"object":"activity","name":"case_id","value":"123456"}]},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Link Conversation with existing case","summary":"Link Conversation with existing case","description":"At the time of escalation sender application can provide case id for chat activity that will be created for conversation\nIt must be valid existing case id.\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Link Conversation with existing case"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Error":{"value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"error"},"parent":{"id":"4b9ae9f9-c91c-49f9-a146-d832131606e6","messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3"},"content":{"json":"{\"code\":\"400-221\", \"error\":\"Message could not be delivered because media files are disabled.\"}"},"sender":{"type":"customer","participant":{"name":"customer_name"}}}]}},"key":"Send Error","summary":"Send Error","description":"Participants in conversation can send error message back to sender if there is failure while processing message.\nInclude id and messageId of parent message in payload, so that sender can figure out which message has failed.\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Error"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Delivered Status":{"value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"status.delivered"},"parent":{"id":"4b9ae9f9-c91c-49f9-a146-d832131606e6","messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3"},"sender":{"type":"customer","participant":{"name":"customer_name"}}}]}},"key":"Send Delivered Status","summary":"Send Delivered Status","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Delivered Status"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Read Status":{"value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"},"type":{"value":"status.read"},"parent":{"id":"4b9ae9f9-c91c-49f9-a146-d832131606e6","messageId":"46ea3afb-b462-2ea4-7aed-500020a648f3"},"sender":{"type":"customer","participant":{"name":"customer_name"}}}]}},"key":"Send Read Status","summary":"Send Read Status","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Send Read Status"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/End conversation":{"value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7"},"type":{"value":"conversation.end"},"sender":{"type":"customer","participant":{"name":"custom_bot_name"}}}]}},"key":"End conversation","summary":"End conversation","description":"Any participant( customet/bot/agent) can end the conversation by sending message with type 'conversation.end'.\n","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/End conversation"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Survey from customer":{"value":{"messages":{"message":[{"messageId":"56ea3afb-b462-2ea4-7aed-500020a648f3","conversation":{"type":"survey.form","parent":{"id":"96ea3afb-b462-2ea4-7aed-500020a648f3"}},"type":{"value":"text"},"content":{"json":"{ \"question\" : [{\"value\":\"How would you rate the quality of the answers you received?\",\"answer\":\"5\"}]}"},"sender":{"type":"customer","participant":{"name":"custom_bot_name"}}}]}},"key":"Survey from customer","summary":"Survey from customer","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Survey from customer"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Bot Start conversation":{"value":{"messages":{"message":[{"messageId":"9e32007c-5952-4dc0-8ac8-516c2389ae56","conversation":{"account":{"address":"byocv3","channel":{"type":"byocv3"}},"conversationContact":"phone.mobile","lookupContact":"phone.mobile","entryPoint":{"id":"1005"},"customer":{"name":"John smith","type":"individual","attributes":[{"name":"group","value":"eGain"}],"contacts":{"contact":[{"type":"phone","subType":"mobile","address":"923456788"}]}},"clientInfo":{"timeOffset":30,"referrerName":"DD","referrerUrl":"http://egain.com"},"messages":{"message":[{"messageId":"96ea3afb-b462-2ea4-7aed-500020a648f3","type":{"value":"text"},"content":{"text":"I have a question related to my recent order"},"sender":{"type":"customer","participant":{"name":"customer_name"}},"recipients":{"recipient":[{"type":"custom_bot","participant":{"name":"custom_bot_name"}}]},"status":"sent","sent":"2022-04-25T16:21:03.817Z"},{"messageId":"da2efe76-22f1-4461-ab6d-989068608286","type":{"value":"text"},"content":{"text":"ok","redact":false},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}},"recipients":{"recipient":[{"type":"customer","participant":{"name":"John smith"}}]},"status":"failed","sent":"2022-04-25T16:21:05.199Z"},{"messageId":"c51de57f-c07a-4154-98e1-989ecb23ab05","type":{"value":"text"},"content":{"text":"escalate","redact":false},"sender":{"type":"customer","participant":{"name":"customer_name"}},"recipients":{"recipient":[{"type":"custom_bot","participant":{"name":"custom_bot_name"}}]},"status":"sent","sent":"2022-04-25T16:21:13.926Z"}]}},"type":{"value":"escalation.transfer"},"content":{"text":"Including agent to the conversation","redact":false},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}},"recipients":{"recipient":[{"type":"egain_agent"}]}}]}},"key":"Bot Start conversation","summary":"Bot Start conversation","id":"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Bot Start conversation"},"paths/~1conversations~1messages/post/requestBody/content/application~1json/examples/Escalate To Preferred Agent":{"value":{"messages":{"message":[{"messageId":"31822806-88c3-43b3-8eed-097b4f0d68a7","conversation":{"id":"21822806-88c3-43b3-8eed-097b4f0d68a7","preferredAgent":{"id":"1234","userName":"agent007"}},"type":{"value":"escalation.transfer"},"sender":{"type":"custom_bot","participant":{"name":"custom_bot_name"}}}]}},"key":"Escalate To Preferred Agent","summary":"Escalate To Preferred Agent","description":"Bot application can escalate conversation to preferred Agent by sending 'escalation.transfer' type message with preferred agent id or userName 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The API instructions provided here assume you are using eGain's application setup.\n"}},"baseSlug":"/apis/v3/conversation/conversationmgr/api-bundled","routesMapping":{}}