This section provides the requisite APIs needed to create Conversation Manager accounts and to configure conversation workflows. To create the Conversation Manager acccount, use the Conversation APIs in this order when setting up a complete eGain application:

• Authentication
• Client Application
• Participant
• Channel
• Orchestration
• Account

After the account is created you can use the following APIs to send / receive messages.

• Conversation
• Asset

Note: You can configure your system to use third party Bots and third party Channels. The API instructions provided here assume you are using eGain's application setup.