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API REFERENCE

Conversation APIs

Conversation Manager

Message Router

API's for Live Chat.

Fetches agent availability.

Fetches capacity of all agents.

Retrieve Queue depth and wait time.

Fetches queue depth, agent availability and entrypoint status.

Checks eliglibility of chat entrypoint to handle new chats.

Notification Manager

Secure Messaging Manager

Core APIs

Knowledge APIs

Entrypoint

Chat Avaliability API's

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