API Documentation

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API Documentation

Advisor Desktop

Offers

Authentication

OAuth 2.0 Scopes

APIs

Conversation APIs

Conversation Manager

Message Router

API's for Live Chat.

Fetches agent availability.

Fetches capacity of all agents.

Retrieve Queue depth and wait time.

Fetches queue depth, agent availability and entrypoint status.

Checks eliglibility of chat entrypoint to handle new chats.

Notification Manager

Secure Messaging Manager

Core APIs

AI Services

Case Manager

Customer Manager

Department Manager

Events Channel

File Manager

Info Manager

Micro Services Manager

User Manager

Work Assignment Manager

Knowledge APIs

Knowledge Console UI Hooks

Portal Manager

Entrypoint

Chat Avaliability API's

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