Knowledge Content Manager APIs (4.0.0)

Download OpenAPI specification:Download

Knowledge Content Manager API v4.0.0

Overview

The Knowledge Content Manager API provides comprehensive capabilities for importing, validating, and managing knowledge content within the eGain platform. This API enables organizations to efficiently bulk-import content from external sources, validate content before import, and monitor import operations in real-time.

Key Features

  • Bulk Content Import: Import large volumes of content from Amazon S3 buckets
  • Content Validation: Pre-import validation to ensure content quality and compliance
  • Job Management: Track and manage import operations with detailed status monitoring
  • Scheduling: Schedule imports for off-peak hours to minimize system impact
  • Real-time Monitoring: Monitor import progress and access detailed logs

Use Cases

  • Migrating content from legacy knowledge management systems
  • Regular content updates from external content providers
  • Content validation before production deployment

License Requirements

Logged in user must have Knowledge + AI license.

Support

For technical support and questions, contact the eGain support team.

Content Import

Content import and validation operations for bulk knowledge content management.

These APIs enable you to:

  • Import content from Data Sources
  • Validate content structure and format before import
  • Monitor import progress and access detailed logs
  • Schedule imports for optimal timing
  • Cancel ongoing operations when needed

Supported Data Sources:

  • Amazon S3 buckets
  • SFTP Servers

Supported Content Formats: