Overview

The Knowledge Content Manager API provides comprehensive capabilities for importing, validating, and managing knowledge content within the eGain platform. This API enables organizations to efficiently bulk-import content from external sources, validate content before import, and monitor import operations in real-time.

Key Features

• Bulk Content Import: Import large volumes of content from Amazon S3 buckets
• Content Validation: Pre-import validation to ensure content quality and compliance
• Job Management: Track and manage import operations with detailed status monitoring
• Scheduling: Schedule imports for off-peak hours to minimize system impact
• Real-time Monitoring: Monitor import progress and access detailed logs

Use Cases

• Migrating content from legacy knowledge management systems
• Regular content updates from external content providers
• Content validation before production deployment

License Requirements

Logged in user must have Knowledge + AI license.

Support

For technical support and questions, contact the eGain support team.