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Conversation APIs
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Conversation Manager
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Conversation Manager APIs

Conversation Manager APIs

This section provides the requisite APIs needed to create Conversation Manager accounts and to configure conversation workflows. To create the Conversation Manager acccount, use the Conversation APIs in this order when setting up a complete eGain application:

  • Authentication
  • Client Application
  • Participant
  • Channel
  • Orchestration
  • Account

After the account is created you can use the following APIs to send / receive messages.

  • Conversation
  • Asset

Note: You can configure your system to use third party Bots and third party Channels. The API instructions provided here assume you are using eGain's application setup.

Download OpenAPI description
api-bundled.json
api-bundled.yaml
Overview
URL
https://apidev.egain.com
API Support
apisupport@egain.com
Languages
Servers
Production Server
https://api.egain.cloud/conversation/conversationmgr/v3

Authentication

Use this API to register client callback Authentication methods using oAuth or Basic Authentication.

Operations

Client Application

Use this API to register external client applications where we send and receive messages.

Operations

Participant

Use this API to register Bots. You can register multiple Bots for each client application.

Operations

Channel

Use this API to register and define channel parameters which is used for chat messages.

Operations

Orchestration

Use this API to configure workflows for conversation between participants (Customer/Agent/Bot applications).

Operations

Account

Use this API to create the Conversation Account for Conversation Manager.

Operations

Conversation

Use this API to send messages through the Conversation Manager.

Operations

Assets

Use this API to upload/download Assets like attachments.

Operations