Change customer of a case

Overview

Use this API to change the customer of a single case. For this API to execute successfully:

The Case ID must exist in the application.
The status of the case must be 'open'.
Source and target customer of the case must be different.
If "Customer departmentalization" setting is enabled in the application, source and target customer of the case must belong to the same department.

All of the following are required:

Must have 'Change Customer' action on 'Customer' resource.
The case must either belong to the user's home department, or to a department in which the user is a foreign user.

SecurityoAuthUser or oAuthClient

Request

ids

required

string <= 1500 characters

Pass one id or comma separated list of id(s).

Examples:

Single Id

Providing single ID.

1001

Multiple Ids

Providing multiple IDs.

1001,1002

Accept required	string Default: application/json Content type accepted by client. Enum: "application/json" "application/xml"
Accept-Language required	string Default: en-US Language locale accepted by client (used for locale specific fields in resource representation and in error responses). Enum: "en-US" "es-ES" "fr-FR" "it-IT" "de-DE" "nl-NL" "pt-BR" "pt-PT" "da-DK" "ru-RU" "fr-CA" "zh-CN" "ja-JP" "ko-KR" "sv-SE"

Name	Description
case.customer.id	ID of the target customer.

required	object (customer) Customer associated with the case (ID, name and self-link).
lastClosed	string <date-time> (lastClosed) Last closed date of the closed case.

Responses

204

Success

400

Bad Request message

401

Unauthorized

403

Forbidden

404

Not Found

406

Not Acceptable

500

Internal server error

patch/case/{ids}/changecustomer

Request samples

application/json

{"customer": {"id": "1003"
}
}

Response samples

application/json

{"code": "400-101",
"developerMessage": "Unsupported query parameter(s) supplied: '<query_parameter>'."
}