Integrating Folder, Topic, and Portal Structures into knowledge.json

To streamline the data import process, previously created folder, topic, and portal structures should be combined into a single knowledge.json file. This comprehensive file encapsulates all the necessary elements of the knowledge base, making it easier to manage and import into the eGain system.

Components of knowledge.json

  1. Folders :
    • Organize knowledge articles in a hierarchical structure.
    • Define the folder paths where articles will be stored.
  2. Topics :
    • Group related articles for easy navigation.
    • Define the topics and assign articles to them.
  3. Portals :
    • Specify the portals through which the knowledge content will be accessed.
    • Assign topics to the relevant portals.

Example Structure

The following is an example of how the combined knowledge.json file might look:

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{
  "knowledge": {
    "folders": [
      {
        "name": "Purple Nile Retail - Sample Data",
        "description": "",
        "subfolders": [
          {
            "name": "Credit Cards & Payments",
            "description": ""
          }
        ]
      }
    ],
    "topics": [
      {
        "name": "Credit Card and Payments",
        "description": "",
        "addArticles": {
          "fromArticles": [
            {
              "path": "Purple Nile Retail - Sample Data/Credit Cards & Payments/E-Gift Cards"
            },
            {
              "path": "Purple Nile Retail - Sample Data/Credit Cards & Payments/Online Payments"
            }
          ]
        }
      },
      {
        "name": "Account Management",
        "description": "",
        "addArticles": {
          "fromArticles": [
            {
              "path": "Purple Nile Retail - Sample Data/Account Management/Profile Settings"
            }
          ]
        }
      }
    ],
    "portals": [
      {
        "name": "Customer Portal",
        "description": "",
        "addTopics": {
          "fromTopics": [
            {
              "path": "Credit Card and Payments"
            },
            {
              "path": "Account Management"
            }
          ],
          "fromFolders": [
            {
              "path": "Purple Nile Retail - Sample Data/Credit Cards & Payments"
            }
          ]
        }
      }
    ]
  }
}

Creating the knowledge.json

  1. Combine All Components : Merge the previously created folders, topics, and portals into a single JSON object under the "knowledge" key. Ensure the structure is well-formatted and each component is correctly nested.
  2. Save the File : Save the combined structure as knowledge.json .