Folder Import

About Folders

Folders organize knowledge articles efficiently, making them easily accessible to Knowledge Console users. They categorize articles based on common parameters such as content type and target audience.

When a new department is created, several standard folders are automatically generated in the Knowledge Console. Authors with the appropriate permissions can create custom folders to better manage content. These user-created folders have configurable permissions, allowing other authors to view, create, edit, or delete articles and subfolders within them.

Organizing Folder Structure

• Organize Folders Sequentially : Arrange folders in a sequential order to ensure a clear and intuitive structure.
• Add Subfolders as Needed : Within each folder, create multiple subfolders to further organize the content. Ensure that subfolders follow the same logical sequence.

Example Structure in knowledge.json:

"folders": [
    {
        "name": "Catalogs",
        "description": ""
    },
    {
        "name": "Credit Cards / Payments",
        "description": ""
    },
    {
        "name": "Macros",
        "description": "",
        "folders": [
            {
                "name": "Company Information",
                "description": ""
            },
            {
                "name": "Contact Information",
                "description": ""
            }
        ]
    }
]

Creating Folders

1. Access the Knowledge System: Log into the Knowledge Console.
2. Review the Folder Hierarchy: Note the existing folder structure to understand how new folders will fit.
3. Set Up the Folder Array: In knowledge.json, map the folder structure. Begin with a root element named "folders" that contains an array.
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   {
   "folders": []
   }

4. Add Each Folder: Add an object within the "folders" array for each top-level folder.

{
  "folders": [
    {
        "name": "Name of folder",
        "description": "Description of folder"
    }
  ]
}

5. Repeat for Additional Folders: Continue adding folder objects to the "folders" array.

Creating Subfolders

1. Locate the parent folder: In your JSON structure, find the parent folder object where you want to add a subfolder.
2. Set Up the Subfolder Array: Add a "folders" array within the parent folder object.

{
    "folders": [
    {
        "name": "Name of folder",
        "description": "Description of folder",
        "folders": []
    }
    ]
}

3. Add Each Subfolder: Add a folder object within the nested "folders" array for each subfolder.

{
  "folders": [
    {
        "name": "Name of folder",
        "description": "Description of folder",
        "folders": [
          {
            "name": "Name of subfolder",
            "description": "Description of subfolder"
          }
        ]
    }
  ]
}