Mark one or more activities as unread

Overview

Use this API to mark one or more activities of a customer as unread.

For this API to execute successfully:

  • The activities must be visible to the customer. Refer 'API's for Core Case management' section for information about the activities visible to the customer.
  • No more than 75 activity IDs sent in one request.

Note:

  • This API can be successful even if the activities are already in "unread" state.

    Permission

  • All authenticated customers can access this API.
SecurityoAuthCustomer
Request
path Parameters
ids
required
string <= 1500 characters

Pass one id or comma separated list of id(s).

Examples:
Providing single ID.
1001
Providing multiple IDs.
1001,1002
header Parameters
Accept
required
string
Default: application/json

Content type accepted by client.

Enum: "application/json" "application/xml"
Accept-Language
required
string
Default: en-US

Language locale accepted by client (used for locale specific fields in resource representation and in error responses).

Enum: "en-US" "es-ES" "fr-FR" "it-IT" "de-DE" "nl-NL" "pt-BR" "pt-PT" "da-DK" "ru-RU" "fr-CA" "zh-CN" "ja-JP" "ko-KR" "sv-SE"
Responses
204

No Content

  • Activities have been marked as unread successfully.
400

Bad Request message

401

Unauthorized

403

Forbidden

404

Not Found

  • One or more activity IDs specified in the request were not found.
  • One or more activity IDs specified in the request is not visible to the logged in customer.
406

Not Acceptable

500

Internal server error

patch/activity/{ids}/unread
Request samples
Response samples
application/json
{
  • "code": "400-101",
  • "developerMessage": "Unsupported query parameter(s) supplied: '<query_parameter>'."
}