# Guided Help

Guided Help APIs

 - [GET /portals/{portalID}/gh/casebasereleases](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/getallcasebasesreleases.md): ## Overview The Get Available Casebases Releases API retrieves all Casebase Releases associated with a portal.
 - [GET /portals/{portalID}/gh/casebasereleases/{casebaseReleaseID}](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/getcasebasereleasebyid.md): ## Overview The Get Details of a Casebase Release API retrieves details of Casebase Release.
 - [GET /portals/{portalID}/gh/casebasereleases/{casebaseReleaseID}/clusters](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/getclusterbycasebasereleaseid.md): ## Overview The Get Cluster Details of a Casebase Release API retrieves cluster details of Casebase Release.
 - [GET /portals/{portalID}/gh/profiles](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/getallprofilesinportal.md): ## Overview The Get All Profiles Available in Portal API retrieves all Guided Help profiles associated with a portal.
 - [POST /portals/{portalID}/gh/search](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/startghsearch.md): ## Overview The Start a Guided Help search can be used to start a search session in the Guided Help. A Guided Help profile can also be specified while starting the session and it is used to filter the
 - [PUT /portals/{portalID}/gh/search](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/stepghsearch.md): ## Overview The Perform a Step in a Guided Help Search API can be used to answer one or more questions (perform a step) in Guided Help search. ## Prerequisites * A Guided Help session must be in progr
 - [GET /portals/{portalID}/gh/casebasereleases/{casebaseReleaseID}/clusters/{clusterID}/cases](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/getallcases.md): ## Overview The Get All Cases of a Cluster in Release API retrieves all cases in cluster of a Casebase Release. A Case is a group of Questions, Articles, and control actions that work together to guid
 - [GET /portals/{portalID}/gh/casebasereleases/{casebaseReleaseID}/cases/{caseID}](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/getcasebyid.md): ## Overview The Get Details of a Case API retrieves details of a case in a release. ## Prerequisites * A Guided Help search session for the provided Casebase Release must be in progress before this AP
 - [POST /portals/{portalID}/gh/cases/{caseID}/accept](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/acceptghsolution.md): ## Overview The Accept Solution API can be used to accept and add positive score to a solution of a Guided Help case. ## Prerequisites * A Guided Help search session must be started before invoking th
 - [POST /portals/{portalID}/gh/cases/{caseID}/reject](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/rejectghsolution.md): ## Overview The Reject Solution API can be used to reject and add negative score to a solution of a Guided Help case. ## Prerequisites * A Guided Help search session must be started before invoking th
 - [POST /portals/{portalID}/gh/quickpicks](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/createquickpick.md): ## Overview The Create Quickpick API can be used to create a new quickpick(bookmark) for current Guided Help search session. Note: If "linkToActivity" attribute is passed as true in request body then
 - [GET /portals/{portalID}/gh/quickpicks](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/getallquickpicks.md): ## Overview The Get All Quickpicks for a Portal API retrieves details of quickpicks created for the Casebase. ## Conditions If "getLastSavedQuickPickForInteraction" query parameter is passed as "Yes"
 - [POST /portals/{portalID}/gh/quickpicks/{quickpickID}](https://apidev.egain.com/apis/v4/knowledge/portalmgr/api-bundled/guided-help/restorequickpick.md): ## Overview The Resume a Quickpick API can be used to restore (resume) a specific quickpick. ## Prerequisites * A Guided Help session for the Casebase must be started before invoking this API.