The following licenses are required to use the Knowledge Access APIs:
| Tier | Tier Name | Named Users | Description |
|---|---|---|---|
| Tier 1 | Starter | Up to 10 | Designed for small-scale implementations or pilot environments |
| Tier 2 | Growth | Up to 1000 | Suitable for mid-scale deployments requiring moderate scalability |
| Tier 3 | Enterprise | Greater than 1000 | Supports large-scale environments with extended configuration options |
The following Resources have predefined limits for specific access attributes for Starter, Growth and Enterprise use.
| Resource | Limits | Starter | Growth | Enterprise |
|---|---|---|---|---|
| Article Reference | Number of attachments used in any article | 25 | 50 | 50 |
| Number of custom attributes in an article | 10 | 25 | 50 | |
| Number of publish views used in an article version | 20 | 20 | 20 | |
| Topic Reference | User-defined topics in a department | 1000 | 5000 | 50000 |
| Depth of topics | 5 | 20 | 20 | |
| Topics at any level | 500 | 2500 | 2500 | |
| Number of custom attributes in a topic | 10 | 10 | 10 | |
| Portal Reference | Tag categories in a portal | 15 | 15 | 15 |
| Topics to be included in a portal | 100 | 500 | 5000 | |
| Number of articles to display in announcements | 10 | 25 | 25 | |
| Usage links and link groups setup for a portal | 5 | 10 | 25 |
The language that describes the details of a resource. Resources available in different languages may differ from each other.
lang is not passed, then the portal's default language is used.Pagination parameter that specifies the page number of results to be returned. Used in conjunction with $pagesize.
A unique numeric interaction identifier from eGain.
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
curl -i -X GET \
'https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/casebasereleases?%24lang=en-US&%24pagenum=1&%24pagesize=10' \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string'{ "casebase": [ { … } ], "paginationInfo": { "count": 1, "pagenum": 1, "pagesize": 10 } }
The ID of the portal being accessed.
A portal ID is composed of a 2-4 letter prefix, followed by a dash and 4-15 digits.
The language that describes the details of a resource. Resources available in different languages may differ from each other.
lang is not passed, then the portal's default language is used.The Language locale accepted by the client (used for locale specific fields in resource representation and in error responses).
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique numeric interaction identifier from eGain.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
curl -i -X GET \
'https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/casebasereleases/202201000000002?%24lang=en-US&languages=true' \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string'{ "casebase": [ { … }, { … } ] }
The ID of the portal being accessed.
A portal ID is composed of a 2-4 letter prefix, followed by a dash and 4-15 digits.
The language that describes the details of a resource. Resources available in different languages may differ from each other.
lang is not passed, then the portal's default language is used.Pagination parameter that specifies the page number of results to be returned. Used in conjunction with $pagesize.
The Language locale accepted by the client (used for locale specific fields in resource representation and in error responses).
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique numeric interaction identifier from eGain.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
curl -i -X GET \
'https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/casebasereleases/202201000000002/clusters?%24lang=en-US&%24pagenum=1&%24pagesize=10' \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string'{ "cluster": [ { … }, { … }, { … }, { … }, { … }, { … }, { … }, { … }, { … }, { … } ], "paginationInfo": { "count": 13, "pagenum": 1, "pagesize": 10, "link": [ … ] } }
Filter by Casebase Release
Pagination parameter that specifies the page number of results to be returned. Used in conjunction with $pagesize.
The Language locale accepted by the client (used for locale specific fields in resource representation and in error responses).
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique numeric interaction identifier from eGain.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
curl -i -X GET \
'https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/profiles?filter%5BcasebaseRelease%5D=202201000000002&%24pagenum=1&%24pagesize=10' \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string'{ "profile": [ { … } ], "paginationInfo": { "count": 1, "pagenum": 1, "pagesize": 10 } }
The Start a Guided Help search can be used to start a search session in the Guided Help.
A Guided Help profile can also be specified while starting the session and it is used to filter the results of search. If this is not passed in the request, the default profile of the portal is used. Questions can also be answered at time of starting the search session.
A Guided Help search session can be started in following ways:
The language that describes the details of a resource. Resources available in different languages may differ from each other.
lang is not passed, then the portal's default language is used.Custom attributes to be fetched.
Possible values are:
A user-defined custom attribute.
Multiple user-defined custom attributes.
A unique numeric interaction identifier from eGain.
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
The Language locale accepted by the client (used for locale specific fields in resource representation and in error responses).
The numerical ID of the Casebase.
Pre-answered Questions in Guided Help search
The ID of the guided help profile. 1 will always be the system profile.
Session variables used to give Guided Help additional context.
Restart the current Guided Help search with the existing context along with session variable context.
Use current live release snapshot of the Casebase otherwise use the authoring release.
curl -i -X POST \
'https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/search?%24lang=en-US&ghCustomAdditionalAttributes=string' \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'Content-Type: application/json' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string' \
-d '{
"casebaseId": "202201000000002"
}'{ "casebase": { "name": "Financial Vertical Bot", "status": "author", "casebaseId": "202201000000002", "profiles": [ … ], "id": "202201000000002", "searchSettings": { … } }, "actionSearch": [], "answeredQuestion": [], "caseSearch": [], "dynamicSearch": [], "unansweredQuestion": [ { … }, { … } ], "startupQuestion": [ { … }, { … } ], "targetClusters": [ { … } ] }
The language that describes the details of a resource. Resources available in different languages may differ from each other.
lang is not passed, then the portal's default language is used.Custom attributes to be fetched.
Possible values are:
A user-defined custom attribute.
Multiple user-defined custom attributes.
A unique numeric interaction identifier from eGain.
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
The media type sent by the client.
The numerical ID of the Casebase.
Pre-answered Questions in Guided Help search
The ID of the guided help profile.
1 will always be the system profile.
Session variables used to give Guided Help additional context.
Restart the current Guided Help search with the existing context along with session variable context.
Use current live release snapshot of the Casebase otherwise use the authoring release.
curl -i -X PUT \
'https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/search?%24lang=en-US&ghCustomAdditionalAttributes=string' \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'Content-Type: application/json' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string' \
-d '{
"casebaseId": "202201000000002",
"questions": [
{
"id": "1000000322",
"answers": [
{
"id": "1000000303"
}
]
},
{
"id": "1000000327",
"answers": [
{
"id": "1000000842"
}
]
},
{
"id": "1000001006",
"answers": [
{
"id": "1000001001"
}
]
}
],
"useLiveRelease": true
}'{ "casebase": { "name": "Financial Vertical Bot", "status": "author", "casebaseId": "202201000000002", "profiles": [ … ], "id": "202201000000002", "searchSettings": { … } }, "actionSearch": [ { … }, { … }, { … } ], "answeredQuestion": [ { … }, { … }, { … } ], "caseSearch": [ { … } ], "dynamicSearch": [], "unansweredQuestion": [], "startupQuestion": [], "targetClusters": [ { … }, { … }, { … } ] }
The Get All Cases of a Cluster in Release API retrieves all cases in cluster of a Casebase Release. A Case is a group of Questions, Articles, and control actions that work together to guide users through a series of questions and scenarios in a Guided Help session.
A Guided Help search session for the provided Casebase Release must be in progress before this API is invoked.
The ID of the portal being accessed.
A portal ID is composed of a 2-4 letter prefix, followed by a dash and 4-15 digits.
The numerical ID of the Casebase Release for which details is to be fetched.
The language that describes the details of a resource. Resources available in different languages may differ from each other.
lang is not passed, then the portal's default language is used.Pagination parameter that specifies the page number of results to be returned. Used in conjunction with $pagesize.
The Language locale accepted by the client (used for locale specific fields in resource representation and in error responses).
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique numeric interaction identifier from eGain.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
curl -i -X GET \
'https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/casebasereleases/202201000000002/clusters/1000000402/cases?%24lang=en-US&%24pagenum=1&%24pagesize=10' \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string'{ "case": [ { … }, { … }, { … } ], "paginationInfo": { "count": 3, "pagenum": 1, "pagesize": 10 } }
The ID of the portal being accessed.
A portal ID is composed of a 2-4 letter prefix, followed by a dash and 4-15 digits.
The numerical ID of the Casebase Release for which details is to be fetched.
The language that describes the details of a resource. Resources available in different languages may differ from each other.
lang is not passed, then the portal's default language is used.Additional case attributes to be fetched.
An additional attributes to be returned.
Additional attributes to be returned.
All additional attributes to be returned.
A unique numeric interaction identifier from eGain.
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
curl -i -X GET \
'https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/casebasereleases/202201000000002/cases/1000001085?%24lang=en-US&caseAdditionalAttributes=all' \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string'Success
The ID of the guided help profile.
1 will always be the system profile.
The numerical ID of the Casebase Release in which case in created
ID of the cluster in which case is created
The date on which the Case was created.
The date on which the Case was last modified.
Threshold type indicating if thresholdValue is default or custom.
Threshold value of the cluster in which case is created
{ "shortName": "Case55", "title": "Becoming a Member", "acceptCount": 0, "rejectCount": 0, "comments": "", "profileId": "1", "releaseId": "202201000000002", "clusterId": "1000000402", "isVisible": true, "thresholdValue": 50, "thresholdType": "Default", "caseType": "Content", "createdBy": { "id": "1013", "firstName": "John", "middleName": "", "lastName": "Doe" }, "createdDate": "2022-06-26T11:11:00Z", "modifiedBy": { "id": "1013", "firstName": "John", "middleName": "", "lastName": "Doe" }, "modifiedDate": "2022-06-26T11:11:00Z", "thresholdValueFromCluster": 90, "metadata": [ { … } ], "link": { "rel": "self", "href": "/knowledge/portalmgr/v4/portals/PROD-1000/gh/casebasereleases/202201000000002/cases/1000001085?%24lang=en-US" }, "id": "1000001085" }
The ID of the portal being accessed.
A portal ID is composed of a 2-4 letter prefix, followed by a dash and 4-15 digits.
A unique numeric interaction identifier from eGain.
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
The numerical ID of the Casebase Release.
curl -i -X POST \
https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/cases/1000001085/accept \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'Content-Type: application/json' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string' \
-d '{
"id": "120000001201010",
"name": "HPE Solution Article",
"profileId": "120450120000001"
}'The ID of the portal being accessed.
A portal ID is composed of a 2-4 letter prefix, followed by a dash and 4-15 digits.
A unique numeric interaction identifier from eGain.
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
The numerical ID of the Casebase Release.
curl -i -X POST \
https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/cases/1000001085/reject \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'Content-Type: application/json' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string' \
-d '{
"id": "123101210000102",
"name": "HPE Solution Article",
"profileId": "100101210000002"
}'The Create Quickpick API can be used to create a new quickpick(bookmark) for current Guided Help search session.
Note: If "linkToActivity" attribute is passed as true in request body then one of below must be passed in header
XEgainTenantIdxEgainActivityIdXInteractionIdThe Language locale accepted by the client (used for locale specific fields in resource representation and in error responses).
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique numeric interaction identifier from eGain.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
The numerical ID of Live release of the Casebase.
curl -i -X POST \
'https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/quickpicks?%24lang=en-US' \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'Content-Type: application/json' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string' \
-d '{
"casebaseReleaseId": "102312010000000",
"name": "QuickPick82700245",
"comment": "demo quickpick",
"linkToActivity": false
}'The Get All Quickpicks for a Portal API retrieves details of quickpicks created for the Casebase.
If "getLastSavedQuickPickForInteraction" query parameter is passed as "Yes" then one of below must be passed in request header.
The numerical ID of the Casebase Release for which details is to be fetched.
The language that describes the details of a resource. Resources available in different languages may differ from each other.
lang is not passed, then the portal's default language is used.Pagination parameter that specifies the page number of results to be returned. Used in conjunction with $pagesize.
Pagination parameter that specifies the number of results per page. Used in conjunction with $pagenum.
The Language locale accepted by the client (used for locale specific fields in resource representation and in error responses).
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique numeric interaction identifier from eGain.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
curl -i -X GET \
'https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/quickpicks?casebaseReleaseID=202201000000002&%24lang=en-US&%24pagenum=1&%24pagesize=10&getLastSavedQuickPickForInteraction=true' \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string'{ "quickpick": [ { … } ], "paginationInfo": { "count": 1, "pagenum": 1, "pagesize": 10 } }
The ID of the portal being accessed.
A portal ID is composed of a 2-4 letter prefix, followed by a dash and 4-15 digits.
The language that describes the details of a resource. Resources available in different languages may differ from each other.
lang is not passed, then the portal's default language is used.Custom attributes to be fetched.
Possible values are:
A user-defined custom attribute.
Multiple user-defined custom attributes.
A unique numeric interaction identifier from eGain.
The unique numeric identifier for a tenant, used in self-service functionality as well as third-party integrations.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
A unique interaction identifier from other CRM applications.
Note: The x-ext-integration-id and x-ext-interaction-id headers must always be provided together and cannot be supplied independently.
The x-egain-activity-id may be provided on its own, or it may be provided along with both x-ext-integration-id and x-ext-interaction-id.
curl -i -X POST \
'https://api.egain.cloud/knowledge/portalmgr/v4/portals/PROD-1000/gh/quickpicks/11?%24lang=en-US&ghCustomAdditionalAttributes=string' \
-H 'Accept-Language: en-US' \
-H 'Authorization: Bearer <YOUR_TOKEN_HERE>' \
-H 'x-egain-activity-id: 59237' \
-H 'x-ext-integration-id: string' \
-H 'x-ext-interaction-id: string'{ "casebase": { "name": "Financial Vertical Bot", "id": "202201000000002", "status": "live", "casebaseId": "202201000000002", "profiles": [ … ] }, "actionSearch": [ { … }, { … } ], "answeredQuestion": [ { … } ], "caseSearch": [ { … }, { … } ], "dynamicSearch": [], "unansweredQuestion": [ { … } ], "startupQuestion": [], "targetClusters": [ { … }, { … } ] }